• Spearheaded the successful launch of the new Esplanade at Aventura location, ensuring all initial operational and logistical aspects were smoothly executed.• Maintained exceptional member retention, achieving a monthly churn rate below 4%, significantly outperforming industry averages.• Consistently exceeded financial targets, closing each month with an increase in Monthly Contract Value (MCV), and generating an average profit of $90,000 per month for the Aventura site over the course of 7 months.• Led and mentored a dedicated associate, providing guidance and support to ensure the achievement of their professional goals and the maintenance of high-performance standards.• Acted as the primary point of contact for all facility-related issues, effectively managing and resolving concerns related to HVAC, WiFi, and weather-related disruptions such as rain leaks, ensuring minimal impact on member experience.• Fostered a positive community atmosphere, organizing monthly member events and activities to enhance member engagement and satisfaction, bringing an average of 60 members per event.• Implemented feedback mechanisms through built-in NPS surveys, regularly collecting and analyzing member feedback to continuously improve services and address any areas of concern promptly.• Collaborated with cross-functional teams, including marketing, sales, and operations, to align strategies and ensure a cohesive approach to achieving organizational goals.

● Generated $30,000 in revenue from lead generation across over 120 sales leads in Q1● Served as a brand champion for Renuity engaging the growing customer base of 4000 across multiple social media platforms including Facebook, Instagram, and Google My Business ● Earned Analyst Pro certification over course of 8 hours in Sprinklr Engagement in order to perform trend analysis on customer engagement and identify key areas of opportunities to maximize profits● Turned social media engagements into 210 sales leads over a 6 month time period ● Partnered with Social Media Manager with maintenance and communication of monthly campaign calendar and contributed to a total of 3 nationwide campaigns with a total dollar value of $24,0000 ● Drafted and implemented SOP for turning social media engagement into leads ● Collaborated on a team of five to launch the first nationwide commercial for Renuity, including script generation, content creation and spokesperson selection.

● Managed 20-office Fort Lauderdale location for shared workspaces, which serviced approximately 100 employees on a monthly basis ● Successfully maintained 95%+ occupancy on a monthly basis, meeting sales quota needs and regularly contributing over $50,000 dollars in monthly revenue to company● Tasked with creating marketing content unique to the Fort Lauderdale location on a monthly basis, resulting in over 90 unique posts intended to drive engagement and volume to the location. Actioned multi-thousand dollar budget on a monthly basis to coordinate and lead 24 special events for over 100 members● Managed membership contracts to ensure payment methods and contact information was accurate, ensuring $0 in balances each month

● Provided Customer service for over 10,000 customers across 20 unique American Express products● Ascended to Academy Level after 6 months in the company and subsequently trained on product cross sells and upsells ● Maintained 97% adherence to schedule monthly metric and exceeded metric goals with each phone call● Able to handle 80-100 calls on average a day, maintaining an average call handling time of 3 minutes and 30 seconds.

● Assisted guests to and from their room with their luggage● Able to multitask in a 517 room property● Created wow worthy moments for each and every guest● Trained in both the Whatever Whenever office and Welcome Desk and excelled in both● Learned LightSpeed and StarGuest systems and trained new employees on how to use them● Took on a leadership role by assisting and mentoring several new hires● Boosted GEI by providing several wow worthy moments for guests● Offered position after 7 months at the Welcome Desk● Learned an entire new system for guest requests● Familiarized with the entire area of South Florida● Able to handle different vendors (Enterprise, Hertz, Jim Threlkel Florist)● Networked with several vendors