Al Dini Email & Phone Number

Orlando, Florida Area + Hampton Roads, Va

Install, upgrade, troubleshoot POS in many different stores.Installed and configured HP LaserJet Monochrome and Color printers 6310 series in different sites Worked on setting up displays in AT&T stores. Worked also in troubleshooting problems in a couple of stores as well as in setting up wireless printing from different devices in Verizon Wireless stores.Back-up/upgrade Office equipment at TACO-Bell stores (PC, Monitor, Multifunction Printer, Fax, Copier Scaner etcSet-up wireless devices at Verizon Wireless stores to print to HP wireless printer.

Virginia Beach

Virginia Beach, Va

Installed and configured HP LaserJet Monochrome and Color printers 6310 series in different sites throughout Hampton Roads, from Smith Barney and Morgan Stanley Branches to International Papers etc. Worked on setting up displays in AT&T stores. Worked also in troubleshooting problems in a couple of stores as well as in setting up wireless printing from different devices in Verizon Wireless stores.Back-up/upgrade Office equipment at TACO-Bell stores (PC, Monitor, Multifunction Printer, Fax, Copier Scaner etcSet-up wireless devices at Verizon Wireless stores to print to HP wireless printer.

Key West, Florida

Worked as Field Services Rep. in troubleshoot, support, upgrade of the whole Computers and other IT devices for over 500 employees at NAS Key West.

Olrando, Florida

Worked in Upgrading to Windows 7 from Windows XP, of the whole Olrando Health Hospitals.With upgrading of computers to the new OS we made sure all other devices were working properly.

Administered in-house network, Internet, e-mail and web site connectivity as well as digital and VOIP phone system from INTERTEL-MITEL. Administered all company servers, running Windows Server 2000 and 2003 R2 OS. Only one server was upgraded to 2008. Served as Windows operating system expert, LAN & Desktop support, (all in one IT dept.) providing technical support for entire organization, company with up to 9 remote branches in VA, FL and NC, with up to 150 users.By hiring me, Company slashed the IT expenses by 65% annually. Successfully trained 45 employees of Business Development Department to use new XP Pro operating system.Provided continued maintenance of all devices in our network by running regularly updates and Symantec antivirus patches.Practiced network asset management by maintaining network component inventory, related documentation and technical specifications.Provided daily support to ensure company staff had necessary tools to perform tasks efficiently.Worked also in install-setup and troubleshoot Applications like MS Office 2000 and 2003, Point, Omtool, Genifax, Docushare, Del Mar Apps. like DataTrac, BusinesTrac etc.Worked also in Network configuration and troubleshooting multifunctioned Xerox Workcentre Pro 232, 255 & 265. By setting the web page configuration, saved the company money by remotely troubleshooting these machines in other branches. Within the first year, created a very detailed and easy to follow troubleshooting solutions Knowledge Base for local and remote users which helped the company to save tens of thousands of dollars, by eliminating third party help in other branches.Reason for leaving: Company closed.

Norfolk, Virginia Area

LAN/Deskside Support Analyst (Contractual) -Administered LAN network and devices and worked in troubleshooting hardware and software issues at Sentara – Bayside Hospital. -Worked also in imaging new HD and joining devices on network;-Novell environment with Groupwise Mail V.6.5 and Groupwise for PDA;-Supported specific applications for SENTARA: Voyager, Careminder, Emap, Lynx, FirstNet & Rumba, Reflections etc.-Hardware environment: HP workstations and laptops, Compaq and IBM Workstations and notebooks; HP Printers; Eclypsis wireless carts.

Administered LAN network and devices and worked in troubleshooting hardware and software issues at Sentara - Bayside Hospital. -Worked also in imaging new HD and joining devices on network;-Novell environment with Groupwise Mail V.6.5 and Groupwise for PDA;-Supported specific applications for SENTARA: Voyager, Careminder, Emap, Lynx, FirstNet & Rumba, Reflections etc.-Hardware environment: HP workstations and laptops, Compaq and IBM Workstations and notebooks; HP Printers; Eclypsis wireless carts.Reason for leaving: End of project - end of contract.IBM at VISTEON-auto supplier site Dearborn, MI

Worked as building tech in four school buildings in the project for moving from Windows 98' and NT4 to 2000' and later on Win XP Pro. -Worked in loading and deploying Win. 2000' and XP operating systems, (used ghosting,) in backing up user's data, and troubleshooting OS, networking and applications problems, joined computers and printers in the domain, -Extensive experience with Office 97', Office 2000', Office XP;-Norton Antivirus Software maintenance and troubleshooting;-Hardware environment: IBM, HP & DELL Workstations and laptops and HP printers.Reason for leaving: Lack of work. End of project.

Worked as building tech in four school buildings in the project for moving from Windows 98' and NT4 to 2000' and later on Win XP Pro. - Worked in loading and deploying Win. 2000' and XP operating systems, (used ghosting,) in backing up user's data, and troubleshooting OS, networking and applications problems, joined computers and printers in the domain, - Extensive experience with Office 97', Office 2000', Office XP;Norton Antivirus Software maintenance and troubleshooting;Hardware environment: DELL Workstations and laptops and HP printers.Reason for leaving: End of project.

Hardware-Networking Tech-Worked in wire-networking dorms in Student City - Ann Arbor, MI.-Laying Cat. 5 cables inside the students buildings (fishing cables, installing outlets,-Terminate cables with RJ45 connectors and verify.-Reason for living: end of project.

Bachelor Of Arts (B.A.), Foreign Languages And Literatures, General

Security Plus Added Into Portfolio, Information Technology