Al Huerta Email & Phone Number

Salt Lake City Metropolitan Area

Salt Lake City Metropolitan Area

Greater Salt Lake City Area

• Over 8 years of experience designing and implementing software solutions for clients across multiple industries. More than 5 years of experience working with Salesforce.com specific implementations.• Specialization in implementing Field Service Lightning for various service industries including fire prevention, appliance delivery, solar power, municipal/county maintenance and janitorial services among others. • Provide consulting services to clients, including project management, change management, business analysis, gap analysis, data architecture, business process design and optimization, and user interaction design.• Has designed end to end solutions for businesses from the Sales cycle to Service to Fulfillment via Field Service, with customized solutions ensuring smooth handoff between departments.• Experience managing projects using agile development methodology via creation and validation of detailed user stories• Implemented integrations between Salesforce and multiple software platforms, including SharinPix, SurveyMonkey, Milestones PM and third-party ERP software among others. • Implemented a client’s 25-year-old custom-built software solution using standard objects and automation on the Salesforce platform, replicating the functionality as closely as possible. Mirrored functionality revolved around a complex field service/time entry system used for invoicing clients and HR/payroll purposes.• Imported data from external Salesforce orgs into a parent org with all imported data walled off and only accessible to employees from specified divisions per client request and custom sharing rules.• Successfully implemented multiple Salesforce solutions tailored to each client’s specific needs and business processes, while managing design, scope, and budget.

Lehi, Utah

Las Vegas, Nevada Area

o Responsible for executive, c-level client relations and retention of over 200 accounts worldwide including implementation, on-boarding, support and revenue growth through sales of new productso Software design, testing, troubleshooting, remote configuration, implementation, and consultation to clients using Agile and SCRUM methodologieso Salesforce certified administrator managing domestic and international instances – Sales Cloud and Service Cloudo Leads complex, simultaneous internal and external projects both national and global while meeting stakeholders and company objectiveso Creates and manages project teams within the Client Management Department who provide technical and operational training and consultation to clientso Drafting, planning, and initiation of corporate operational and technical programs, policies, procedures and documentation with executive teamo De-escalation and mediation of high-level customer issueso Consultation for the implementation of SaaS solutions with clients and integrations with external vendors

Las Vegas, Nevada Area

Las Vegas, Nevada Area

Bachelor'S Degree

Master Of Business Administration - Mba, Business Administration And Management, General