Al Martin

Al Martin Email and Phone Number

Senior Director, AI Success @ Zendesk
Los Angeles, CA, US
Al Martin's Location
Los Angeles Metropolitan Area, United States
Al Martin's Contact Details

Al Martin work email

Al Martin personal email

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About Al Martin

A customer-focused, exceptionally motivated, and passionate leader with a strong technological foundation. Over the course of my career, I've honed my skills in senior leadership, adeptly managing diverse, sizable teams, and seamlessly communicating with executives at all levels, all while retaining a deep-rooted technical expertise.I have worked across Cyber Security, Big Data, Compliance and Knowledge Management, with solutions that covered SaaS and on-premise. I have held executive level roles, reporting in to the C Suite. In every role, I have been metrics driven, linking success to KPIs. My professional journey, encompassing roles in customer success, presales, sales, professional services, and operations, has sculpted me into a well-rounded leader with an innate capacity to approach and conquer challenges. I thrive in high-stakes situations, relishing new complexities and consistently taking ownership while delivering tangible results.Spanning two decades across private startups and publicly traded multinationals with over 300,000 employees, I've thrived in high-pressure environments characterized by constant change. I've cultivated and mentored talent, constructing and steering high-performing teams. My passion lies in empowering and guiding team members to reach their full potential, a commitment that shows through their interactions with their customers.

Al Martin's Current Company Details
Zendesk

Zendesk

View
Senior Director, AI Success
Los Angeles, CA, US
Website:
zendesk.com
Employees:
7198
Al Martin Work Experience Details
  • Zendesk
    Senior Director, Ai Success
    Zendesk
    Los Angeles, Ca, Us
  • Forethought
    Director Of Solution Engineering
    Forethought Jan 2024 - Present
    Los Angeles, California, United States
  • Darktrace
    Svp Customer Success
    Darktrace Mar 2020 - Nov 2023
    Tasked by the CEO to create and lead Darktrace's first Customer Success team. Hired over 320 CSMs and Renewal Directors to ensure the success and satisfaction of our global customer base of over 8,800 customers, across SaaS and On Premise. This award-winning team, became fundamental to the Darktrace Go-To-Market approach and was a core part of the IPO success.I was responsible for the strategic vision, leadership, and expertise will be in driving customer retention, expansion, and advocacy. This included the design and implementation of the strategy, structure, and process for the engagement of the customer, spearheading the move to segmentation. Working closely with sales leadership to align on the commercial strategy across the customer base.I worked to foster a culture of collaboration, empathy, and excellence within my team, when working both externally and internally across the organization. All with a passion for advancing the field of Cyber AI and empowering enterprises to stayed protected.
  • Darktrace
    Global Vp Of Presales And Customer Operations
    Darktrace Jun 2015 - Mar 2020
    London, United Kingdom
    I joined Darktrace to create and develop the customer facing technical organization. I was responsible for the technical delivery of the Darktrace service to our customers. At the time of joining there was no dedicated field technical team. I hired and developed the team, that by the end of my time in this role, the was over 300 globally. The team grew to cover presales, post sale implementation and later on support and operations.
  • Hewlett-Packard
    Director Of Professional Services, Solutions & Go To Market
    Hewlett-Packard Nov 2012 - Jun 2015
    London, United Kingdom
    Creating and Leading the first Solution & Sales team within Professional Services. Responsible for the creation of the Go-To-Market strategy for Professional Services, creating and developing a unique solution portfolio across the areas of Big Data, Information Governance and Digital Customer Experience. This is a transformational role for Professional Services, with an EMEA Sales target. Working directly with internal and external stakeholders, including Country Managers, Senior Customer contacts and Senior Leadership. Used domain expertise in Big Data, Information Governance and Compliance to help customers run, develop and grow their business by providing a Solution and Business Outcome driven approach.
  • Autonomy, An Hp Company
    Group Head Of Presales And Professional Services
    Autonomy, An Hp Company Aug 2010 - Nov 2012
    A unique, newly created role, reporting in to the CTO. I had responsibility across all client facing technical field teams, including Presales, Professional Services and Cloud Operations, working to ensure quality and consistency across the customer interactions points, ultimately improving customer satisfaction and driving revenue.This role required the transformation of the existing ways of working, and ensuring consistency across a number of regions and newly acquired companies. Key skills included agility, prioritisation and consistent execution. I was actively engaged with key client Proof of Concepts and our largest project implementations.It needed the combination of the technical knowledge on the product set in Big Data and Information Governance, with the ability to seek innovative solutions, and problem solve on a day to day basis.
  • Autonomy
    Presales Director, Emea & Apj
    Autonomy Sep 2006 - Aug 2010
    Cambridge, United Kingdom
    Led and managed the EMEA & APJ Presales Team. Responsible for the success running of POCs and Presale activities in to Quarter driven deals, working closely with Senior Sales Leadership at VP Level. Covered all Autonomy Solutions in Big Data, Information Governance and Web Content Management. Worked directly with the world wide Presales leadership, and liaised with development and product management on new product features and field feedback, Worked on key accounts to negotiate support contracts, technical warranties and customer escalations. A management role, where I wasn't afraid to get my hands dirty on the technology when it needed it.
  • Autonomy
    Presales Technical Consultant
    Autonomy Sep 2004 - Sep 2006
    One of the first Presales Consultants in EMEA, covering the entire Autonomy product suite. Responsible for leading demonstrations and Proof of Concepts (POCs), as well as responding to RFPs and tenders.Ran multi-million dollar proof of concepts in Big Data and Information Governance. Responsible for wins at key accounts. Technical skills included Apache, SQL, Java, Perl and many others.
  • Whitbread
    Oracle Migration Consultant
    Whitbread Aug 2003 - Jan 2004

Al Martin Education Details

Frequently Asked Questions about Al Martin

What company does Al Martin work for?

Al Martin works for Zendesk

What is Al Martin's role at the current company?

Al Martin's current role is Senior Director, AI Success.

What is Al Martin's email address?

Al Martin's email address is al****@****ught.ai

What schools did Al Martin attend?

Al Martin attended The University Of Sheffield.

Who are Al Martin's colleagues?

Al Martin's colleagues are Olga Wilkowska, Gilles Cleef, Marcelo Kempinski De Medeiros, Lenin Aguilar, Nina Paula E., Lyn Kirby, Ben Hizer.

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