Al Scott

Al Scott Email and Phone Number

Customer Success Manager @ Yelp
san francisco, california, united states
Al Scott's Location
Austin, Texas Metropolitan Area, United States
Al Scott's Contact Details

Al Scott work email

Al Scott personal email

n/a
About Al Scott

Al Scott is a Customer Success Manager at Yelp.

Al Scott's Current Company Details
Yelp

Yelp

View
Customer Success Manager
san francisco, california, united states
Website:
yelp.com
Employees:
9044
Al Scott Work Experience Details
  • Yelp
    Customer Success Manager
    Yelp Jul 2023 - Present
  • Fetch
    Customer Support Specialist
    Fetch May 2021 - Feb 2023
    Served as point of contact/liaison between internal sales and logistics teams customers to actively solve delivery issueFrequently had to articulate complex issues to Sales Reps and customers in easy-to-understand terminology Thought of and implemented creative solutions to fix internal issues that arose in a start-up environmentHelped identify target markets and worked with the Sales team to get them added to the sales funnel and through the pipeline.
  • Dell Technologies
    Account Manager
    Dell Technologies Mar 2020 - Sep 2020
    Owned between 300-400 Public sector accountsAveraged 25+ calls daily with 2-3 hours talk time Leveraged Dell’s full portfolio to find hidden opportunities while corroborating with other industry professionalsSuccessfully created and executed actions plans
  • Charter Communications
    Inside Sales - Retention
    Charter Communications Oct 2019 - Mar 2020
    Austin, Texas Area
    • Quickly build rapport with customers and identify key concerns•Find creative solutions for customer needs in order to maintain current business and create growth opportunities.•Successfully growing my book of business across 4 service offerings
  • Truecar, Inc.
    Customer Success Specialist
    Truecar, Inc. Jul 2016 - Oct 2019
    • Managed a 4-state territory of 600+ car dealerships in NC, SC, WV, and FL• Partnered with field sales teams to onboard and train car dealers on the features of the TRUECar platform• Maintain account records in SalesForce.com and Gainsight• Helped to mentor, coach, and train new Client Support Specialists
  • Enterprise Rent-A-Car
    Assistant Manager
    Enterprise Rent-A-Car Jan 2013 - Jun 2016
    • Managed a 400+ rental car branch operation • Communicated with new and existing customers/accounts to build and strengthen business relationships• Consistently achieved top ten sales results for the North Texas Region• Awarded “Elite Sales” status twelve times • Analyzed and balanced monthly bad debt and financial statements• Mentored and trained colleagues on effective marketing and sales tactics
  • Austin Energy
    Customer Service Representative
    Austin Energy Jan 2012 - Dec 2012
    • Handled all customer complaints and bill disputes• Solved billing issues in a timely manner• Recognized as a shift lead within 4 months with the company• Handled Accounts receivables as well as determined how to handle delinquent payments• Maintained a 92% customer service satisfaction score the entire year• Fielded and resolved an average of 85 customer calls each day

Al Scott Education Details

Frequently Asked Questions about Al Scott

What company does Al Scott work for?

Al Scott works for Yelp

What is Al Scott's role at the current company?

Al Scott's current role is Customer Success Manager.

What is Al Scott's email address?

Al Scott's email address is al****@****ies.com

What schools did Al Scott attend?

Al Scott attended Southern Nazarene University.

Who are Al Scott's colleagues?

Al Scott's colleagues are Cody Winant, Cindy Lutz, Ying W., Kristen Hines, Beverly Holoka, Stephanie Spinelli, Juan Diego Alvarez.

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