Alex Law Email & Phone Number

Bristol, Gb

United Kingdom

Bristol, England, United Kingdom

London, United Kingdom

• Supporting enterprise clients with the use of Maconomy ERP software and project deployment.• Experience with both on premises and cloud solutions.• Team lead for monthly reporting on transactional data for enterprise clients, using Splunk.• Responsible for escalation management, bug tracking and prioritisation tasks.• Understanding of SQL databases, their operation and how database performance can impact users and usability.• Leader in internal and external knowledge base article generation and documentation of new findings, integrations and issue solutions.

*** Products: ***Oracle Responsys Marketing CloudOracle Bluekai Data Management Platform (DMP)I work as a cross product expert for both the Oracle Responsys Marketing Cloud and Oracle Bluekai DMP software, specialising in EMEA and APAC customers.Oracle Responsys Marketing skills and responsibilities: * Knowledge of Oracle Marketing Cloud Interact software* SoapUI testing, workflow analysis and troubleshooting for API interfaces.* Support of SOAP/HTTP REST integrations, log analysis and workflows (from a business and technical standpoint)* Oracle SQL database analysis* SSL security setup and related processes* Knowledge of FTP protocols and their integration into marketing systems* Advanced logfile analysis through Putty CLI using bash scripting* Knowledge and understanding of MTA infrastructures, logfile analysis and IP pool management* Cross product integrationsOracle Bluekai DMP skills and responsibilities: * Web cookie integrations* HTTP analysis and testing* Data and file analysis via Linux/bash* Web advertising integrations such as Google AdWords and DoubleClick* Web languages such as JSON and JavaScript* API knowledge* Web retargeting integrations such as "abandon basket"* Working with multinational businesses in a variety of marketsI work directly with customers to provide concise, accurate and detailed solutions on both Responsys and Bluekai products (and associated cross product integrations). I work remotely and cover internal and external clients located in APAC, EMEA, NA and LATAM markets. Challenges include working on strict timelines and balancing technical details with marketing requirements. I also work pro-actively to learn and understand new skills that can be applied to my role.

Munich Area, Germany

Technical analyst - Responsys InteractTechnical analyst - BlueKai DMPI work on the Oracle Marketing Cloud system for clients based primarily in the DACH region, providing in depth analysis of software issues and their potential impact. I specialise in working with multinational brands to ensure all data processes are running correctly and optimally. Technical skills include:* Knowledge of Oracle Marketing Cloud Interact software* SoapUI testing, workflow analysis and troubleshooting for API interfaces.* Support of SOAP/HTTP REST integrations, log analysis and workflows (from a business and technical standpoint)* Oracle SQL database analysis* SSL security setup and related processes* Knowledge of FTP protocols and their integration into marketing systems* Advanced logfile analysis through Putty CLI using bash scripting* Knowledge and understanding of MTA infrastructures, logfile analysis and IP pool managementOther:* Working closely with customer success managers and other internal teams to ensure utmost efficiency.* Working daily with multinational brands and their agencies to encourage successful and strategic platform usage.* Talking to clients from both technical and non-technical backgrounds on how to maximise use of Oracle products and their data

Munich Area, Germany

I currently work with the escalation workflow for all DMC/CIM related issues from EMEA, APC and USA markets. In my role, I manage communications and collaboration between different teams such as GUI, PDM, IT operations, database admins, cloud engineers and software engineering.My specialist skills include testing, analysis and problem solving with SOAP and REST API integrations, using SoapUI. I have also heavily worked on SMS integrations and specifically implementing a bounce manager for it. Technical skills include:* SoapUI testing, workflow analysis and troubleshooting for API interfaces and SMS* Support of SOAP/HTTP REST integrations, log analysis and workflows (from a business and technical standpoint)* Knowledge and troubleshooting of Apache WebServer using logfile analysis* Knowledge of FTP protocols and their integration into marketing systems* Advanced logfile analysis through Putty CLI using bash scripting (grep, xargs, cat, loops)* PSQL and SQLPlus database analysis (PostgreSQL and Oracle) via CLI* Bug tracking processes and software* Software frontend- Including segmentation, triggers, cloud based data, message composition * General understanding of coding and associated concepts* Knowledge and understanding of MTA infrastructures, logfile analysis and IP pool managementDay to day I work both in a team and alone. I am able to contribute to discussions, handle communication through different business departments and travel when necessary. I also manage prioritisation of issues as per their SLA levels.

London, United Kingdom

Providing technical support to major clients on the ECMessenger marketing platform. Use a wide range of analysis tools including Putty, CSV reports, database monitoring tools and backend interrogation using Linux VM's to investigate, analyse, resolve and report back issues.Required to handle multiple, time sensitive analysis projects whilst maintaining a clear and concise ability to report back to clients with findings and resolutions.Major responsibilities included:* Managing client contact through phones, email and ticketing system* Generating close relationships with clients to be first point of contact* Learn unique workflows and data processes for each client* Analysing and resolving DMC software related issues* Logfile analysis via CLI interface* Supporting basic API queries* Managing client SLA/health check documents for management

Customer advice on technology.

Studying technical systems, the implications of using them, the feasibility of their deployment and management of IT based projects.

2:1, Information Technology In Organisations

Activities and Societies: The University of Southampton Hockey First XI Southampton City Hockey

A Level, Computing, Business, Geography