Andrew Smith Email & Phone Number

London, United Kingdom

Helping businesses with their first party data strategy. Architecting solutions that help Marketing, Data Scientists, Web/Mobile Analysts and IT have true control, governance, and access to ALL of their data sources in real-time to power the best possible customer experiences. Tealium’s Customer Data Hub (CDH) - comprising the enterprise leading iQ TMS, EventStream API Hub, and AudienceStream Customer Data Platform (CDP) - enables you to connect all your mobile, web and offline data sources; build complete real-time customer profiles; and connect and activate them with every vendor in your technology stack, all whilst maintaining your customer's privacy and security.

Manchester / London / Reading

Customer Experience (CX) Pre-sales Solution Consulting - Oracle Marketing Cloud, Sales / Engagement Cloud, Service CloudSpecific areas of expertise include SaaS/Cloud Marketing Automation, Social, Content, Customer Data Management (CDM), integration, Multi-channel Customer Service, Oracle Sales Cloud, Oracle Eloqua, Oracle Service Cloud (RightNow), Incentive Compensation (IC), Sales Performance Management (SPM).Customer Experience (CX) Journey Mapping facilitation and coaching.Oracle Marketing Cloud EMEA community lead and Product Management liaison.Training and partner enablement.Covering accounts in Financial Services, Communications, Travel, Professional Services, Automotive and Utilities in EMEA.

Manchester, United Kingdom

Business Analyst & Data Migration Solution Lead.My role as the Group's Business Analyst was to engage our business leaders and users across the UK, Europe and the US, helping define and implement IT solutions and manage change, and to ensure users understood the benefits they could get out of the solutions.I was particularly successful in helping manage the on-boarding of numerous acquisitions, which included Site Confidence, NGS, and 5 other businesses across the world.One of my core roles was within our global SAP implementation team; defining common global best-practice processes, steering blueprint workshops, validating user requirements, leading test cycles and go-live support, Master Data strategy, proposing new solutions, issue investigation & resolution.My time at NCC Group culminated in the go-live of SAP CRM linked to SAP FICO, but my biggest success was the design and implementation of the custom systems powering the Group's Escrow business that help support its multi-million pound growth over 10+ years.

Uk & Western Europe

End-to-end integration CRM & Financial solution project delivery (pre-sales, proposals, analysis/consultancy, requirements specification, project management, installation, customization, data migration, testing, training, support)My role as a Senior / Lead Consultant was to provide the full end-to-end services for numerous CRM and back-office integration projects and upgrades from small businesses to larger multi-national enterprises. I was typically allocated the more complex projects where integration was key and a greater degree of customer process change was involved.Projects spanned various verticals (Professional Services, Telecoms, Chemicals & Polymers, Manufacturing, Distribution, Legal, Publishing and Medical) and business functions (Sales & Marketing, Telesales, SOP, Technical Support, Customer Services).As a Senior Consultant part of my role was to support the Sales department in pre-sales activity and in writing proposals. Within projects I needed to provide leadership and organisation to team members, and to act as a mentor to Junior Consultants.Pre-sales, Proposals. Project Management. Large back office and CRM integration projects. SalesLogix, Sage CRM, Microsoft CRM, Sage 500. SQL Server. Scribe / Data Migrations. Integration. Crystal.