Mitch Henyan Email & Phone Number

San Diego, California, US

Cambridge, MA, US

Conway, Arkansas, US

• Chief catalyst and subject matter expert for the Acoustic Marketing Cloud (formally IBM Marketing Cloud). Directly influenced over $30 million in new business every year. I am the expert thought leader in marketing.
• Sales and Solution Engineering coach and mentor for industry best practices and technical strategies.
• Drive Acoustic strategic partners to source and add material value on opportunities by evangelizing, enabling and engaging with partners around the world.
• Represent Acoustic Marketing at various industry conferences & events.
• Drive face to face workshops and joint events with customers and partners.
• Collaborate with ecosystem partners to develop joint solutions that we can take to market to drive net new opportunities.

Armonk, New York, NY, US

• The Sales Engineering team is the product & solution experts that align prospect and customer goals to IBM Marketing Cloud solutions to ensure a successful partnership resulting in greater sales revenue and exceptional.
• Manage the Sales Engineering team to continuously innovate, develop, rollout, and maintain new and existing services that ensure customer success. 5 year average new customer grown: 60%
• Provide regular coaching sessions to team members to set goals, identify gaps, and determine corrective action to ensure future success of team members and the IBM Marketing Cloud.
• Create, modify, rollout and continuously improve organizational structure, procedures and processes for maximum success and growth. Work closely with sales, marketing, and engineering on proper cross-organizational.
• Recruit, develop, and retain talented employees. 5 year attrition rate: 3.4%
• Identify needs for the organization such as training, infrastructure improvements, etc., to make the team as effective, efficient, motivated and productive as possible.

San Diego, CA, US

• Provide innovative leadership for service technologies through a team of software engineers, systems engineers, systems analysts, quality engineers, project managers, and marketing/training personnel for CareFusion’s.
• Design, implement, and administer service technologies to improve customer satisfaction, reduce costs, identify new revenue streams, improve contract renewals, increase business productivity, and improve security.
• Define new projects and improve business development with new products, business units, or processes, and allocate Project Managers to direct cost, plan, and functioning of projects, while driving projects to success.
• Drive cloud-based M2M connected device growth to at least 40% every year (largest annual growth being 91%) supporting over 100,000 connected medical devices world-wide.
• Manage cloud-based M2M infrastructure and costs, reduced to a cost of $15 per year per device while saving the company up to $28.8 million annually in service costs.
• Define new enterprise services to generate new revenue streams, including new integrations with existing systems, new service and support programs for remote and database technologies, and provide innovative hosting.

US

• Manager, Professional Services and Business Development (07/2008 – 08/2009) Responsible for a pioneering and leading a team of systems engineers and analysts accountable for enterprise level solutions for medical.
• Design, implement, and administer service technologies to improve customer satisfaction, reduce costs, identify new revenue streams, improve contract renewals, increase business productivity, and improve security.
• Define new enterprise services to generate new revenue streams, including new integrations with existing systems, new service and support programs for remote and database technologies, and provide innovative hosting.
• Bridge the gap between sales and technology by conducting on-site and remote enterprise integration and interoperability demonstrations for hospital IT departments, resulting in enterprise sales growth of 20% annually.
• Identify and Maintain important business relationships with enterprise system vendors and system integrators to improve product capabilities and provide collaborative turnkey enterprise solutions.

US

• Oversee all North America, Asia, and Europe sales executives and their connectivity accounts which include presale negotiations, present sales and service contracts, and post sales support.
• Conduct on-site and remote sales demos for hospital IT departments on our diagnostic and connectivity products
• Provide high end support and professional services to hospitals, labs, and clinics (HL7, Citrix/Terminal Server remote access support, SQL Server sales, implementation, and management, workflow management) to customize.

US

• Senior developer on the sleep diagnostic product (SomnoStar Pro), still a market leader in the sleep diagnostics market.
• Senior developer of the first and most comprehensive sleep product patient database management system (LabManager).
• Senior developer for the first connectivity solution available for diagnostic products (VLINK).
• Designed and implemented technical support remote access tool for all diagnostic devices (VCare/RSS).
• Research and implement new technologies to improve the sleep diagnostics product line.

B.S., Environmental Engineering

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