Simon Taylor Email & Phone Number

Henley-On-Thames, Gb

Henley-On-Thames, Gb

San Diego, California, Us

As a member of the EMEA Leadership team, my role has encompassed heading up the solutions consulting and pre-sales team in EMEA alongside direct work with the wider sales and partner groups.More recently my role shifted to focus on Customer Retention and ownership of the EMEA Customer Success team, covering management of the teams of Account Management, Customer Success Management, Deployment, Project Management and Support, while maintaining engagement with the sales and partner organisations.Tealium allows any organisation to gain control of their technology (and data) by removing typical operational challenges which lead to poor customer experience and expose the business to risk.Tealium revolutionises today’s digital businesses with a universal approach to managing the ever-increasing flows of customer data – spanning web, mobile, offline and Internet of Things devices. With the power to unify customer data into a single source of truth, combined with a turnkey integration ecosystem supporting more than 1,000 vendors and technologies, Tealium’s Universal Data Hub enables organisations to leverage real-time data to create richer, more personalised digital experiences across every channel.Founded in 2008, Tealium was named to the Inc. 500, which recognises the fastest-growing private companies in America.

San Diego, Ca, Us

As the first EMEA based employee, my role encompassed establishing the organisation on the ground, as well as working with prospective and existing clients and our extensive technology partner network to help them understand how the Certona platform could enhance their omnichannel & personalisation challenges. During my time at Certona I helped grow the team, brought on new clients and expanded our relationships with complimentary technology partners.Certona's vision is to intelligently and automatically personalise the entire visitor experience for each individual across all touch points including their web site experience, email, mobile, in-store, call centre and social networks.Resonance® SaaS platform is trusted by over 550 top ecommerce sites generating over $25 billion annually and include the #1 retailers in Apparel, Specialty, Office Supplies, Luggage, Skincare and other categories. Certona has been selected by the Internet Retailer’s Top 500 Guide as top personalisation vendor for the last seven years. A unique achievement in the category.Resonance provides personalised customer experiences to millions of shoppers worldwide, every day. For web sites, email marketing, alert messaging and call centres, Resonance improves conversions, increases sales, automates operations and optimises revenues.Certona was acquired by Kibo in 2019.

I joined TouchCommerce at the establishment of the EMEA business and worked to expand TC's footprint in Europe and enlarging the physical team across the territory, opening and staffing offices in London, Paris and Frankfurt.TouchCommerce gives you the solutions that you need to engage customers at the right time, with the right messages and assistance, to help you acquire, grow and retain them at every stage of the customer lifecycle.Combining real-time predictive analytics with optimized live customer interactions, TouchCommerce delivers a fully integrated, fully outsourced solution that can help increase conversions and order value, reduce churn and provide customer care. This enables clients to keep their already stretched resources focused on the core business, since TouchCommerce's commercial model is 100% pay-for-performance - Conversion-as-a-Service(TM), TouchCommerce are only paid for the incremental benefit our programs derive.During my 4 years with TouchCommerce, we established new business relationships with Virgin Media, Vodafone, Orange, SFR, Bouygues Telecom and Carrefour amongst others...TouchCommerce was acquired by Nuance Communications in July 2016 for a total consideration of $215 million.

Following the merger of WebSideStory with Visual Sciences and then post the acquisition by Omniture my role continued to encompass management of existing enterprise HBX client relationships with increased focus on the generation of new business across the combined company's product portfolio, including VS Platform products in their various forms.During this period I was able to secure 'upgrades' to the VS platform product suite in the top three revenue generating HBX accounts. I also worked to extend the company's growth into new accounts with direct sales of the VS platform, including successful new implementations in the largest UK media organisation and airline.Visual Sciences was acquired in Oct 2007 by Omniture for $394 million.Omniture was subsequently purchased by Adobe for c$1.8bn.

Us

As an original founding member of WebSideStory UK, I was involved from day one in the creation and growth of the UK business. From the set-up of the physical office, marketing and raising UK awareness of the products/company and accreditation of the HBX product suite with industry standard ABCE, to the hire of additional sales and support staff.The HBX product became widely deployed in the UK across all industry verticals, with specific success in the media industry. WebSideStory's rapid expansion led to a successful IPO on the NASDAQ in late 2004 at an initial market cap of $135 million. The company was ranked as a Top 50 global ASP for 5 consecutive years.

Portland, Or, Us

Following WebTrends Corporation’s purchase of OpenSoft Communications Ltd, I became a company director of the newly formed entity and took on the task of building out the Pre-Sales and Services teams.During my period in this role I expanded the department to mirror the success of the US teams, while operating as the sole Sales Engineer in the territory.WebTrends launched a successful IPO on the NASDAQ in 2000 and was subsequently acquired by NetIQ Corp. in 2001 for $1 billion.

Software Distributor, bringing products to market in UK. Including WebTrends, Hummingbird, NetManage, Century Software.My role included - assessing suitability of products for UK market, selling direct and via distribution/reseller channels as appropriate. Managing all pre and post sales technical customer interactions. Management of tradeshows and product supplier presentations/demos.OpenSoft was privately acquired by WebTrends Corporation to form WebTrends' EMEA operation.

Managing all pre and post sales technical customer interactions. Management of tradeshows and product supplier presentations/demos.

Systems Marketing Ltd subsequently renamed OpenSoft Communications. Software distributor, making market for new products to UK market, including Beame & Whiteside, Century Software, Hummingbird Communications and NetManage amonst others.

M.Eng (Hons), Electronics & Computing Science + Erasmus Business (Belgium)

A Level, Mathematics, Physics, Chemistry, Electronics