Ala'A Hamdan Email & Phone Number

Madison Heights Michigan

• Install, configure, and maintain network services, equipment and devices.• Installing, supporting and maintaining new server hardware and software infrastructure.• Support and configure firewall, routers and switches.• Administer and support Active Directory.• Troubleshooting a variety of computer issues.• Configures and installs Windows workstations• Identifies, troubleshoots and resolves hardware-, software- and network-related problems• Installs, certifies and troubleshoots campus and remote-campus network cabling infrastructure, including a wide variety of local area network equipment and software.• Performs primary network system administration on network servers.• Trains end-users on the use and features of the various operating systems and applications on the various platforms.

It Project Lead Eng

• Installing, supporting and maintaining new server hardware and software infrastructure.• Administer and support Active Directory.• Configure and setup email accounts and application on Smartphone’s (Blackberry, Microsoft Windows Phone). • Manage user accounts, permissions, email, anti-virus, anti-spam.• Install, configure, and maintain network services, equipment and devices.• Support and configure firewall, routers and switches.• Establish the project team; define the tasks and take the team functional responsibility.• Project Planning and communication with the business, external customers and other stakeholders regarding status, milestones, issue resolution and escalation.

2nd Level Technical Support ( Baggage Systems )Responsible for the operational performance of SITA Baggage products and services portfolio (BagMessage, BagManager and other BRS) according to agreed SLA's.Responsible for the monitoring and management of system service, ensuring all systems checks are completed and documented and any service incidents are managed and resolved. Responsible for Cisco routers 800 series & switches 2960 series configurations and troubleshooting.Diagnosing and detecting network misuse, monitoring wan utilization, gathering and reporting network statistics using Network Sniffer Application.Managing, Troubleshooting IBM AIX Servers & Solaris Servers.Server's events monitoring using Oracle Enterprise Manager to ensure Zero downtime with 100% uptime guarantee.Customer facing & support.Member of server migrations team.Member of Problem Management TeamWorked as lead of Network topology project for our business unit to gathering Network devices information's, creating network diagrams using Visio application and ensure CMDB & share point server updated with the latest info's. Member of change management team. Ensuring that any change should be raised using standard change request template & recorded in the CMDB and approved by service delivery manger or the change advisory board. Generating various weekly & monthly reports. Like a major incidents reports & trends reports.Analyzed corporate LAN and WAN to determine what were the major problems and improvements needed to be made to the network infrastructure, and network Security.

Designs the layout and develops specifications for local area network(s) and network support infrastructures such as switches, concentrators, and cables. Network Coordinating & Monitoring.Coordinates and participates in the installation and maintenance of all network software including system upgrades, and monitors software license usage.Troubleshooting, installation, and support of Software/Hardware for desktop systems, and LAN.Coordinates and participates in the set up of user profiles on the network including access rights, resource allocation, log-in script, and electronic mail.Maintains network equipment.

Provided total training of Microsoft network Administration.Provided total training of Cisco Associate Certification.Diagnose and troubleshoot networking and configuration problems of both hardware and software.Provided training in writing scripts using C++ language.Developed curriculum and training materials. Created goals and objectives for departments.Provided innovative lecture techniques and teaching strategies for students.

Provided total training of Microsoft network Administration.Provided total training of Cisco Associate Certification.Diagnose and troubleshoot networking and configuration problems of both hardware and software.Provided training in writing scripts using C++ language Monitoring exam hall and preparing reports.Developed curriculum and training materials. Created goals and objectives for departments.Provided innovative lecture techniques and teaching strategies for students.

Master, Computer Science

Bachelor, Computer Science