•Oversaw all financial operations across three showrooms of the company including financial transactions, fixed assets, expenses, VAT...•Managed the CRM program for customer sales and utilized the FOCUS System for comprehensive financial and accounting management.•Coordinated the Human Capital Management Program-Central (HCM) for employees, including annual leaves, sick leaves, and schedules...•Completed daily cash functions like account tracking, payroll and wage allocations… Show more •Oversaw all financial operations across three showrooms of the company including financial transactions, fixed assets, expenses, VAT...•Managed the CRM program for customer sales and utilized the FOCUS System for comprehensive financial and accounting management.•Coordinated the Human Capital Management Program-Central (HCM) for employees, including annual leaves, sick leaves, and schedules...•Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, and banking reconciliations.•Supervised every stage of the rental process from start to finish, ensuring all conditions and regulations were met according to the client's specified package. Show less

•Managed a high volume of inbound and outbound calls efficiently and on time, ensuring effective communication and resolution of customer inquiries and issues.•Followed communication 'scripts' when handling different topics•Proactively identified and seized opportunities to upsell products, leveraging customer interactions to recommend additional items or services that enhanced their overall experience.•Frequently attended educational seminars to improve knowledge and performance… Show more •Managed a high volume of inbound and outbound calls efficiently and on time, ensuring effective communication and resolution of customer inquiries and issues.•Followed communication 'scripts' when handling different topics•Proactively identified and seized opportunities to upsell products, leveraging customer interactions to recommend additional items or services that enhanced their overall experience.•Frequently attended educational seminars to improve knowledge and performance level. Show less

•Prepared and recorded journal entries, ensuring accurate and timely documentation of financial transactions for comprehensive financial reporting and analysis.•Performed reconciliation of accounts payable and accounts receivable, conducted bank reconciliations, and ensured timely processing of bank payments to maintain the accuracy and integrity of financial records.•Administrated salary tax declarations and managed National Social Security Fund (NSSF) regulations.•Prepared all… Show more •Prepared and recorded journal entries, ensuring accurate and timely documentation of financial transactions for comprehensive financial reporting and analysis.•Performed reconciliation of accounts payable and accounts receivable, conducted bank reconciliations, and ensured timely processing of bank payments to maintain the accuracy and integrity of financial records.•Administrated salary tax declarations and managed National Social Security Fund (NSSF) regulations.•Prepared all necessary working papers, VAT reports, and supporting documentation for audit findings and handled the company's petty cash. Show less

•Fostered strong client relationships by actively engaging with clients, understanding their needs, and providing personalized service, which enhanced client loyalty and encouraged repeat business.•Advised customers about the products and their quality in our store and stayed up to date with product offers and information.•Maintained outstanding store conditions and visual merchandising standards.•Achieved or exceeded company-defined sales quotas.

I participated in the training program for the students of the Institute at the Banque du Liban, where I learned valuable information related to the following sections: •Department of Accounting •Department of Human Resources Inspection and Audit Department Banking department Information technology department Services department

Participated in a one month internship program at BBAC Bank includes the following:• Customer service•Check cashing, depositing, transfers•Balancing ATMs•Granting loans

•Guided customers and served them in a professional manner.•Achieved sales targets as part of the sales team to achieve the company's goalsOrganized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.•Managed returns, exchanges and refunds in accordance with store policy.•Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

•Welcomed customers, answering their questions, helping them locate items, and providing advice or recommendations•Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.•Utilized scanners, scales, cash registers, and other electronic devices to efficiently manage transactions, process sales, and ensure accurate pricing and inventory control.•Processed payments, ensuring accuracy of prices and quantities,handled refunds and exchanges, and resolved… Show more •Welcomed customers, answering their questions, helping them locate items, and providing advice or recommendations•Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.•Utilized scanners, scales, cash registers, and other electronic devices to efficiently manage transactions, process sales, and ensure accurate pricing and inventory control.•Processed payments, ensuring accuracy of prices and quantities,handled refunds and exchanges, and resolved any complaints to ensure a positive customer experience. Show less