Alaa Ali Email and Phone Number

Located in the thriving Al Jaddaf district, a premier business and lifestyle community connecting old and new Dubai, Al Jaddaf Rotana Suite Hotel offers guests luxury, convenience, and outstanding leisure, dining, and meetings facilities. The 5-star hotel is close to the upscale Culture Village, as well as major malls and attractions including Dubai Festival City, Dubai Frame and Dubai Mall and just 10 minutes by road from both Dubai International Airport and Dubai International Financial Centre. With 318 modern and luxury hotel rooms and suites, all elegantly furnished with pool or city views, spacious living areas and kitchenettes, the 5-star hotel is ideal for business and leisure travelers, including families visiting the city.As a Director of Operation, I directly manage and supervise all the operational departments (Front office, HK, Recreation, Security, ENG, Food & Beverage), and in-charge of the entire complex hotels operations in the absence of the complex General Manager.Ensures thorough communications and follow-up on any situation related to the guests or employees, and on hotel initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed.Reviews and monitors schedules of staff in all the operational departments . Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism and assures that financial goals of the hotel are being met.Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Assists in preparing business forecasts and prepares annual Budget for the division.

A contemporary upscale 4* business hotel conveniently located minutes away from the Muscat International Airport and the new Oman Convention & Exhibition Center. Job description Directly supervises the rooms division department (FO, HK, Recreation, Security). Ensures thorough communications and follow-up on any situation related to the guests or employees, and on hotel initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Routinely inspects all areas of responsibility in the Rooms Division. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.Assures that financial goals of the division and the hotel are being met. Monitors and controls labor expense, and other divisional expenses such as supplies and equipment. Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Assists in preparing business forecasts. Prepares Annual Budget for the division. Maintains close relationships with retail tenants and concessions to ensure revenue and expense targets are met. Makes suggestions that will improve revenue, reduce cost and increase guest satisfaction.Assures that Rotana Hotels Service and Culture standards are being met. Manages in a way that supports LEADERSHIP AND EMPLOYEES BEHAVIORS. Supports and creates programs and initiatives that encourage employee development, training and career growth within the Rooms Division. Plays an active role in the Managers Team. Engages along with other Planning Committee members in long-range planning for the hotel.

 A contemporary upscale 4* business hotel conveniently located minutes away from the Muscat International Airport and the new Oman Convention & Exhibition Center.• Leading the weekly(Tour of the house- Rooms division-Quality Meeting-BEO Meetings)• Overlooking all the social Media channels and personally handling guest complains, having great achievements (Sundus Rotana is now ranked as 9 of 71 hotels in Muscat city, and classified as a fabulous hotel on booking.com with 8.6 % scoring, hotel opened Nov 2017). • Assisting GM and the Director of Sales in completing the Volume1 (Pre- opening Sales & Marketing action plan) within the preopening phase of Sundus Rotana.• Assisting the Director of Sales to penetrate the high producing accounts such as Ministry of Education: 4000 RN YTD2018-Omantel, Bank Muscat: 550 and most of the ministries.• Member of the Executive committee generating the 2017(last Quarter) and 2018 budget(Rooms, F&B, Rev and P&L)• Reviewing on daily basis the revenue reports (Pick up- STR- Pace report- Cancelation report).• Reviewing the groups and banquet events leads and inquiries report.

The 5-star waterfront resort with 400 splendid rooms and suites are beautifully built around the lagoons, water features and manmade canals for an unforgettable experience. Huge ball room + 4 meeting rooms, 5 F&B outlets, and Zen SPA.The department consists of 41 staff in Front Desk, Guest Services, Telephones, Bell Desk & Transportation. • Family Room project: Creating a new room type with different design as a new triple room type for families with a supplement of 25 OMR per night, achieving 80000.00 OMR within the Khareef season) following this success, all the TO contracts were changed to add this room type by the following season.• Creating (Premium Tour Operator upselling Concept) designed for the high end clientele. Great revenue achievement: (42000.00 $ incremental upselling revenue within the 1st quarter, great impact on the social media guest satisfaction results.• Handling the hectic operation of 4 charter arrivals extending a 5* arrival/ departure experience.• High level of financial acumen, including solid experience with P&L• Having a full control and knowledge of the social media scores, assisting on positioning the Salalah Rotana resort among the TOP hotels in Oman, Conducting the weekly and monthly quality meeting)• Executing the necessary strategic decisions to co-ordinate all departmental units in an extremely fast-paced and busy operation which enjoys an annual average occupancy of 85% and a late booking pace.• Maintain a high-performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times, and leading the Housekeeping Department operation to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately

The Cove Rotana Resort (5 Stars – 500 rooms: 347 hotel rooms & 153 Villa owners), Ras Al Khaimah, UAEThe department consists of 53 staff in Front Desk, Guest Services, Telephones, Bell Desk & Transportation including managing a fleet of 15 vehicles. • Managed to train all the Front desk team on the Rotana upselling Programme and to jump with the upselling revenue to the highest level since the opening of the resort. Exceeding the YTD budget (197000$) by 25% and being one of the highest achieving hotels among the chain.• Leading the FO Department to achieve 93.5 % on the yearly Corporate Front office audit.• Succeeded to increased employee Learning & Development audit scores to be 89% YTD.• Successfully solving guest complaints comments through Market Metrix surveys and interfacing with guests to obtain feedback and improve services. • Executing the necessary strategic decisions to co-ordinate all departmental units in an extremely fast-paced and busy operation which enjoys an annual average occupancy of 85% and a late booking pace.

The Cove Rotana Resort (5 Stars – 500 rooms: 347 hotel rooms & 153 Villa owners), Ras Al Khaimah, UAE• Leading the FO team of 53 team members in Front desk, guest services, Tel Operator and concierge, overlooking the day to day operations, team training and handling guest requests and complains)

The Media Rotana Dubai- (5 Stars hotel with 460 Rooms & suites, located in the vicinity of the Dubai Media City, Dubai internet city on Sheikh Zayed road. Two Towers (Hotel Tower-Apartments Tower), 13 Meeting Rooms, 5 F&B outlets, and recreation facilities. • Leading the FO team during the night as well as looking after the entire hotel operation, Front desk, guest services, Tel Operator and concierge, overlooking the day to day operations, team training and handling guest requests and complains)