Experienced Restaurant Manager with a proven history of working in the hospitality industry. Skille in food and beverage, hospitality management, Microsoft Office, and customer service. Team training and development skills, and marketing skills.
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Senior Branch ManagerBtob Restaurant In Baghdad Jun 2022 - Mar 2024Oversee all aspects of restaurant operations, including front-of- house, back-of-house, and administrative functions.Lead and motivate a diverse team of employees, including servers, cooks, hosts/hostesses, and administrative staff.Ensure exceptional customer service by maintaining high standards of quality, cleanliness, and professionalism.Develop and implement strategies to optimize sales, profitability, and customer satisfaction.Monitor and control operating costs, including labor, food, and beverage expenses, to maximize profitability.Train and mentor staff members to uphold service standards, enhance product knowledge, and improve efficiency.Coordinate with kitchen staff to maintain inventory levels, control food costs, and ensure timely food preparation and delivery.Manage scheduling, staffing levels, and employee performance to meet business needs and labor budget requirements.Handle customer inquiries, complaints, and feedback, striving to resolve issues promptly and to the customer's satisfaction.Collaborate with senior management to develop and execute business plans, marketing strategies, and promotional campaigns.Stay abreast of industry trends, regulations, and best practices to continuously improve restaurant operations and customer experience.Utilize strong leadership, communication, and problem-solving skills to foster a positive work environment and achieve business objectives.
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Branch ManagerBtob Restaurant In Baghdad Jun 2017 - Jun 2022Manage day-to-day operations of the restaurant branch, including staffing, inventory management, and customer service.
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Branch ManagerAnzu Restaurant In Basra Jan 2016 - May 2017Supervise and train staff members to ensure they adhere to company standards and provide excellent service to customers.Oversee scheduling, payroll, and performance evaluations for front-of-house and back-of-house employees.Monitor inventory levels, order supplies, and control costs to optimize profitability.Maintain cleanliness and sanitation standards in compliance with health regulations.Handle customer inquiries, complaints, and feedback, taking appropriate action to resolve issues and ensure customer satisfaction.Collaborate with senior management to develop and implement business strategies, marketing plans, and promotions.Ensure compliance with company policies, procedures, and safety regulations.Conduct regular meetings with staff to communicate goals, provide feedback, and address any concerns.Stay updated on industry trends, competitor activities, and customer preferences to identify opportunities for improvement.Utilize strong leadership, communication, and problem-solving skills to effectively manage the branch and achieve business objectives.
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Branch ManagerRoad House Restaurant In Damascus Feb 2013 - Dec 2015Supervise and train staff members to ensure they adhere to company standards and provide excellent service to customers.Oversee scheduling, payroll, and performance evaluations for front-of-house and back-of-house employees.Monitor inventory levels, order supplies, and control costs to optimize profitability.Maintain cleanliness and sanitation standards in accordance with health regulations.Collaborate with the manager to develop and enforce policies and procedures related to staff conduct, performance, and discipline.Assist in conducting regular staff meetings to communicate goals, provide training, and address any concerns or issues.
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Assistant ManagerLamborghini Restaurant In Damascus Sep 2012 - Jan 2013Assist the restaurant manager in overseeing daily operations, including staff management, customer service, and administrative tasks.Supervise and train employees, ensuring they follow company policies and procedures to deliver high-quality service.Support the manager in implementing marketing strategies, promotional activities, and special events to attract customers and increase sales.Handle customer inquiries, complaints, and feedback, resolving issues promptly and ensuring a positive dining experience.Maintain cleanliness, sanitation, and safety standards in accordance with health regulations.Collaborate with the manager to develop and enforce policies and procedures related to staff conduct, performance, and discipline.Assist in conducting regular staff meetings to communicate goals, provide training, and address any concerns or issues.
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SupervisorToledo Caffe In Damascus Sep 2011 - Jul 2012Supervise and lead cafe staff members to ensure smooth operations and exceptional customer service.Train new employees on café procedures, product knowledge, and customer service standards.Schedule shifts, manage staffing levels, and assign tasks to ensure adequate coverage and efficient workflow.Monitor employee performance, provide feedback, and address any performance issues or concerns.Maintain cleanliness and organization in the cafe, including dining areas, kitchen, and restroom facilities.Handle customer inquiries, complaints, and feedback in a professional and timely manner.Collaborate with management to develop and implement policies, procedures, and promotional activities to enhance the cafe's profitability and customer experience.Demonstrate strong leadership, communication, and interpersonal skills to motivate staff and achieve operational goals.
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CashierSheraton Damascus Hotel Restaurant Jun 2010 - Aug 2011
Alaa Bakeer Education Details
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Business Administration And Management, General -
Restaurant, Culinary, And Catering Management/Manager -
Restaurant ManagementRestaurant/Food Services Management -
ادارة مطاعم وفنادق
Frequently Asked Questions about Alaa Bakeer
What schools did Alaa Bakeer attend?
Alaa Bakeer attended Tishreen University, Tishreen University, Restaurant Management, Tishreen University.
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Ala'a Bakeer, CIA®, PMP®, CAMS
Manager - Risk Advisory Services | Certified Internal Auditor | Risk Management | Internal Audit | Business Risk | Advisory | Project Management | Internal Controls | GovernanceRiyadh, Saudi Arabia -
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