Alaa Abdullah Email & Phone Number

Dubai, United Arab Emirates

• Proactively check information in knowing our customers by checking their profile, preferences, and onward details• Ensure the highest standard of customer service is provided to all customers by assisting with all relevant information required• Understand all customer needs and actively promote solutions that will cater to them• Proactively check information in knowing our customers by checking their profile, preferences, and onward details • Ensure the highest standard of customer service is provided to all customers by assisting with all relevant information required • Understand all customer needs and actively promote solutions that will cater to them

Dubai, United Arab Emirates

• Proactively check information in knowing our customers by checking their profile, preferences, and onward details• Ensure the highest standard of customer service is provided to all customers by assisting with all relevant information required• Understand all customer needs and actively promote solutions that will cater to them

Alexandria, Egypt

• Handle initial inquiries , Meet clients & solve their problems• Maintain positive customer relations & ensure customer satisfaction• Follow up on unconverted inquiries & inactive customers• Explain programs and offers to new clients & the current ones

Alexandria, Egypt

• Document scrutiny and collection of applications for visa processing• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors• Ensure all administration and logistics of passport delivery to consulate/ applicant or logistic company etc.

Al-Riyadh Governorate, Saudi Arabia

• Resolve cash & Generate accurate till reports at the end of every shift• Manage and perform all check-out functions on a daily basis• Manage the check-out area and ensure each station remains clean and efficiently run• Respond to Cashiers' requests for price checks and other functions for customer service• Listen to customer complaints & questions & refer them to the assistant manager if required• Ensure all stations have adequate cash and change at all times• Serve as the primary point-of-contact for customer service associates

Alexandria Governorate, Egypt

• Answer calls and emails, and record orders with 100% accuracy• Use problem-solving skills to handle difficult or irate clients in a professional manner• Educate customers about what the company has to offer, increasing public awareness of various services

Cairo, Egypt

• Managed the marketing surveys and cooperate with the sales team to submit sales forecasting• Communicating with internal teams to discuss sales targets• Supervised day-to-day operations in the customer service department.• Responded to customer service issues in a timely manner.• Created effective customer service procedures, policies, and standards.• Developed customer satisfaction goals and coordinate with the team to meet them on a steady basis.• Hired and trained new customer service agents.• Stayed informed on the latest industry techniques and methods.

Cairo, Egypt

• Handled initial inquiries , Met clients & solved their problems• Conducted sales activities through enrollment & Scheduled lessons for customers• Maintained positive customer relations & ensured customer satisfaction• Followed up on unconverted inquiries & inactive customers• Explained programs and offers to new clients & the current students

Cairo, Egypt

• Checked guests in and out & Verified guests' payment methods during check-in• Received and managed reservations made online and telephonically• Assigned rooms to guests and inform them of any specials offered by the hotel• Organized transport services for guests at their request• Provided guests with information about the hotel• Offered and sell trips to all around Egypt depending on days of stay and purpose of travelling

Cairo Governorate, Egypt

• Inserting Votes data into the system with zero errors• Ensuring records and all fields in the system are accurately typed and maintained with continuous accuracy check• Preparing updates and necessary corrections according to instructions.

Bachelor'S Degree, Social Work, Good

Mini M.B.A, Marketing Management, Operation Management, Hr Management, Business Planning, Accounting & Finance

Tourism And Hotels Management Diploma, Hospitality Administration/Management, Excellent