Alaa Abdullah Email & Phone Number

Dubai, United Arab Emirates

• Proactively check information in knowing our customers by checking their profile, preferences, and onward details
• Ensure the highest standard of customer service is provided to all customers by assisting with all relevant information required
• Understand all customer needs and actively promote solutions that will cater to them

Dubai, United Arab Emirates

• Proactively check information in knowing our customers by checking their profile, preferences, and onward details
• Ensure the highest standard of customer service is provided to all customers by assisting with all relevant information required
• Understand all customer needs and actively promote solutions that will cater to them

Alexandria, Egypt

• Handle initial inquiries, Meet clients & solve their problems
• Maintain positive customer relations & ensure customer satisfaction
• Follow up on unconverted inquiries & inactive customers
• Explain programs and offers to new clients & the current ones

Alexandria, Egypt

• Document scrutiny and collection of applications for visa processing
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
• Ensure all administration and logistics of passport delivery to consulate/ applicant or logistic company etc.

Al-Riyadh Governorate, Saudi Arabia

• Resolve cash & Generate accurate till reports at the end of every shift
• Manage and perform all check-out functions on a daily basis
• Manage the check-out area and ensure each station remains clean and efficiently run
• Respond to Cashiers' requests for price checks and other functions for customer service
• Listen to customer complaints & questions & refer them to the assistant manager if required
• Ensure all stations have adequate cash and change at all times

Alexandria Governorate, Egypt

• Answer calls and emails, and record orders with 100% accuracy
• Use problem-solving skills to handle difficult or irate clients in a professional manner
• Educate customers about what the company has to offer, increasing public awareness of various services

Cairo, Egypt

• Managed the marketing surveys and cooperate with the sales team to submit sales forecasting
• Communicating with internal teams to discuss sales targets
• Supervised day-to-day operations in the customer service department.
• Responded to customer service issues in a timely manner.
• Created effective customer service procedures, policies, and standards.
• Developed customer satisfaction goals and coordinate with the team to meet them on a steady basis.

Cairo, Egypt

• Handled initial inquiries, Met clients & solved their problems
• Conducted sales activities through enrollment & Scheduled lessons for customers
• Maintained positive customer relations & ensured customer satisfaction
• Followed up on unconverted inquiries & inactive customers
• Explained programs and offers to new clients & the current students

Cairo, Egypt

• Checked guests in and out & Verified guests' payment methods during check-in
• Received and managed reservations made online and telephonically
• Assigned rooms to guests and inform them of any specials offered by the hotel
• Organized transport services for guests at their request
• Provided guests with information about the hotel
• Offered and sell trips to all around Egypt depending on days of stay and purpose of travelling

Cairo Governorate, Egypt

• Inserting Votes data into the system with zero errors
• Ensuring records and all fields in the system are accurately typed and maintained with continuous accuracy check
• Preparing updates and necessary corrections according to instructions.

Bachelor'S Degree, Social Work, Good

Mini M.B.A, Marketing Management, Operation Management, Hr Management, Business Planning, Accounting & Finance

Tourism And Hotels Management Diploma, Hospitality Administration/Management, Excellent