Alaa Hossam Email and Phone Number
An Efficient, hard-worker and ambitious Floor-Walker with extensive experience as an International Account Advisor. Skilled in quality assurance, agent training, and performance evaluation within a customer service environment. conduct live call evaluations, and provide constructive feedback to improve service quality. seeking a position in a well reputable organization where I can utilize my skills and experiences and to grow even more professionally and personally.Conducted over 27 live observations daily to assess agent performance on calls, providing constructive feedback to enhance service quality and adherence to company standards and trained and supported over 10 new employees per team in handling customer queries and complaints.If my experience align with your organization’s needs, I would welcome the opportunity to connect. Please feel free to reach out to me directly via email at [alaa.hossam.nazeer@gmail.com]."
_Vois
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International Account Advisor_Vois Dec 2021 - Present6Th Of October, Al Jizah, Egypt-Answering Hundreds of calls weekly to listen and resolve customers inquiries, and complains. -Build an excellent professional relationship with customers in order to achieve daily, weekly and monthly targets and company goals. -Responding efficiently to customers to offer all possible solutions and make sure that customers feel supported and valued. -Adhering to company policies and guidelines. Recommending new products and service to customers that may well suit customers’ needs.
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FloorwalkerVois Oct 2022 - Jan 20246Th Of October, Al Jizah, EgyptTraining and supporting new employees on how to handle customers queries and complains. Providing ongoing tutoring regarding customer service skills, knowledge and system actions. Coaching and motivating new employees on how to provide excellent service on each and every call. Scheduling one on one meeting to review agent performance, provide feedback and discuss employee weaknesses and strengths also sending reports regarding employees’.
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Sales And Marketing SpecialistAlexandria Wax Company Nov 2018 - Mar 2019
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Assistant ManagerEl Nasr Boys' School Sep 2018 - Nov 2018Alexandria, Egypt -
Junior Graphic DesignerPropaganda Canon Advertising Sep 2016 - Nov 2016Alexandria, EgyptI had completed a training as a Junior graphic designer. • I had good experience in Packaging design. • I had a brief summary on how to use Adobe indesign program. • I had completed Stationery design including( Agenda design, Calenderdesign, officesupplies).• I had completed an Invitation card design for a birthday party. • I had good experience in printing knowledge.
Alaa Hossam Education Details
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Graphic Design -
Al Nasr Girls College (E.G.C)High School Diploma -
Al Nasr Girls College (E.G.C)
Frequently Asked Questions about Alaa Hossam
What company does Alaa Hossam work for?
Alaa Hossam works for _vois
What is Alaa Hossam's role at the current company?
Alaa Hossam's current role is International Floor Walker, International Account Advisor, Virtual Assistant l Executive Assistant..
What schools did Alaa Hossam attend?
Alaa Hossam attended Alexandria University, Udacity, Al Nasr Girls College (E.g.c), Al Nasr Girls College (E.g.c).
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