Alaa Hossam Email & Phone Number

6Th Of October, Al Jizah, Egypt

-Answering Hundreds of calls weekly to listen and resolve customers inquiries, and complains. -Build an excellent professional relationship with customers in order to achieve daily, weekly and monthly targets and company goals. -Responding efficiently to customers to offer all possible solutions and make sure that customers feel supported and valued. -Adhering to company policies and guidelines. Recommending new products and service to customers that may well suit customers’ needs.

6Th Of October, Al Jizah, Egypt

Training and supporting new employees on how to handle customers queries and complains. Providing ongoing tutoring regarding customer service skills, knowledge and system actions. Coaching and motivating new employees on how to provide excellent service on each and every call. Scheduling one on one meeting to review agent performance, provide feedback and discuss employee weaknesses and strengths also sending reports regarding employees’.

Alexandria, Egypt

Alexandria, Egypt

I had completed a training as a Junior graphic designer. • I had good experience in Packaging design. • I had a brief summary on how to use Adobe indesign program. • I had completed Stationery design including( Agenda design, Calenderdesign, officesupplies).• I had completed an Invitation card design for a birthday party. • I had good experience in printing knowledge.

Bachelor Of Fine Arts - Bfa, Graphic Design

Nanodegree, Digital Marketing

Udacity, a student platforms which helps each and every student to get explored through best online courses and nanodegree programs built.

High School Diploma

Education record