• Making 80+ cold calls to potential clients to generate leads.• Utilizing CRM software to manage client information and track interactions.• Following up with clients to ensure their needs are met and to build lasting relationships.• Negotiating deals and facilitating smooth transactions between buyers and sellers.

• Managed end-to-end procurement processes, including sourcing, supplier evaluation, and contract negotiation strategies.• Collaborated with cross-functional teams to ensure timely delivery of materials and services.• Developed and maintained strong relationships with suppliers to optimize pricing and quality.• Skillfully negotiated terms, pricing, and service-level agreements to achieve win-win solutions for both Syriatel and its suppliers.• Achieved cost savings of 15% through strategic sourcing initiatives.• Proficient in using procurement software, particularly Oracle, to streamline processes and enhance efficiency.

• Provide excellent service to sub-dealers to ensure the availability of Syriatel products and support the increase of sales and market share.• Demonstrated in-depth knowledge of Syriatel products and services to effectively address customer needs.• Achieved sales targets consistently by meeting or exceeding monthly sales target.• Increased sales revenue by 20% within the region under my responsibility.• Produced and shared new ideas based on customer needs or complaints to develop Syriatel products and ensure customer satisfaction.

• Handled inbound calls, addressing customer inquiries, troubleshooting issues, and providing solutions.• Registered Customer's complaints in accurate data.• In charge of a nightshift team of call center agents, ensuring adherence to quality standards and KPIs.• Monitored call volume, average handling time, and customer satisfaction scores.• Updated customers on special offers and promotions for increased revenue.• Handled customer queries focused on first-call resolution.• Received over 300+ calls from customer on daily basis.