Alaa Refaat Email & Phone Number

Cairo, Egypt

Manage large amounts of inbound and outbound calls in a timely manner and identify and assess customers’ needs, clarify information, research every issue and providing solutions.Register new customers into system and update existing customer information.Build sustainable relationships and trust with the customers through open and interactive communication.Provide accurate, valid and complete information by using the right methods and meet customer service team targets and call… Show more Manage large amounts of inbound and outbound calls in a timely manner and identify and assess customers’ needs, clarify information, research every issue and providing solutions.Register new customers into system and update existing customer information.Build sustainable relationships and trust with the customers through open and interactive communication.Provide accurate, valid and complete information by using the right methods and meet customer service team targets and call handling quotas.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.Keep records of customer interactions, process customer accounts and file documents.Follow communication procedures, guidelines and policies. Show less

Cairo, Egypt

Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients.Coordinate with internal and external clients and provide assistance on phone and resolved all queries.Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require.Manage everyday work activities and informed supervisor appropriately.Administer and collect all metrics on processes and identify data… Show more Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients.Coordinate with internal and external clients and provide assistance on phone and resolved all queries.Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require.Manage everyday work activities and informed supervisor appropriately.Administer and collect all metrics on processes and identify data points to improve all processes.Documents all transactions on an everyday basis and collate metrics from various associates and prepare appropriate reports.Monitor all data entry operations and ensure compliance to timeframe.Ensure and maintain effective professional relationships with staff.Perform quality check assessment on all processes of various associates.Coordinate with team members and ensure achievement of all team objectives and goals.Analyze all issues of internal and external clients and provide effective resolutions for same. Show less