Alaa Refaat

Alaa Refaat Email and Phone Number

Customer Service Representative at Etisalat Egypt
Alaa Refaat's Location
Dubai, United Arab Emirates, United Arab Emirates
About Alaa Refaat

Looking for a challenging career that would give me experience, enhance my skills and knowledge to improve my ability to deal with people from different cultures

Alaa Refaat's Current Company Details

Customer Service Representative at Etisalat Egypt
Alaa Refaat Work Experience Details
  • Etisalat Egypt
    Customer Service Representative
    Etisalat Egypt Jun 2020 - Oct 2022
    Cairo, Egypt
    Manage large amounts of inbound and outbound calls in a timely manner and identify and assess customers’ needs, clarify information, research every issue and providing solutions.Register new customers into system and update existing customer information.Build sustainable relationships and trust with the customers through open and interactive communication.Provide accurate, valid and complete information by using the right methods and meet customer service team targets and call… Show more Manage large amounts of inbound and outbound calls in a timely manner and identify and assess customers’ needs, clarify information, research every issue and providing solutions.Register new customers into system and update existing customer information.Build sustainable relationships and trust with the customers through open and interactive communication.Provide accurate, valid and complete information by using the right methods and meet customer service team targets and call handling quotas.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.Keep records of customer interactions, process customer accounts and file documents.Follow communication procedures, guidelines and policies. Show less
  • Saib
    Data Entry Representative
    Saib Jun 2019 - Apr 2020
    Cairo, Egypt
    Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients.Coordinate with internal and external clients and provide assistance on phone and resolved all queries.Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require.Manage everyday work activities and informed supervisor appropriately.Administer and collect all metrics on processes and identify data… Show more Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients.Coordinate with internal and external clients and provide assistance on phone and resolved all queries.Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require.Manage everyday work activities and informed supervisor appropriately.Administer and collect all metrics on processes and identify data points to improve all processes.Documents all transactions on an everyday basis and collate metrics from various associates and prepare appropriate reports.Monitor all data entry operations and ensure compliance to timeframe.Ensure and maintain effective professional relationships with staff.Perform quality check assessment on all processes of various associates.Coordinate with team members and ensure achievement of all team objectives and goals.Analyze all issues of internal and external clients and provide effective resolutions for same. Show less

Alaa Refaat Education Details

Frequently Asked Questions about Alaa Refaat

What is Alaa Refaat's role at the current company?

Alaa Refaat's current role is Customer Service Representative at Etisalat Egypt.

What schools did Alaa Refaat attend?

Alaa Refaat attended Zagazig University.

Not the Alaa Refaat you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.