- Technical support advisor for Apple iOS, MacOS devices and iTunes services - Documenting all end user identification information, contact information, andnature of their problem or issue.- Building rapport and elicit problem details.- Recording and documenting requests, decisions made, and actions taken, through to the final resolution.- Applying diagnostic utilities to aid in troubleshooting.- Accessing knowledge base, and frequently asked questions resources to aid in problem resolution.- Fixing technical issues at the Mobile and PC level, including installing and upgrading software, implementing file backups, and configuring systems and applications.- Technical testing to ensure problem has been adequately resolved.- Performing post-resolution follow-ups to assure customer satisfaction.- Providing help sheets and knowledge base articles to end users for self-help.

- Promoting for all new plans and service- Customer service advisor in Gold Dep. (High Value Customers)- Handling all customer queries related to their phone bills- Handling all customer queries related to network and technical issue- Reviewing bill and clarify all the aspects related to the charges- Performing follow up when needed to assure the highest customer satisfaction

- Introducing promotions and opportunities to customers- Achieve established goals.- Approaching customers and inviting them for face to face meetingsfor viewing and discussing the deal- Analyzes and creates a plan for engaging the target market- Provide accurate information about the membership -features,benfits and pricing- Schedules appointments and meetings as necessary.