Alaa Waheed Email & Phone Number

Dubai, Ae

United Arab Emirates

Dubai, United Arab Emirates

Working as Load Zone to support RTA in COP28.Ensured adherence to Security and safety policies and procedures by consistently enforcing rules and regulations within the zone area.Established effective communication channels between team members and leadership, fostering collaboration among diverse teams.

Providing quality customer service, support, and solutions to subscribers and prospective clients by following up on their complaints and requests effectively and efficiently.Supported implementation of proposed plans by following best practices in change management.Planned smooth integrations of technology to minimise glitches of process improvement projects.Smoothened internal and external communication by preparing correspondence with accuracy.Prototyped, updated and advanced analytical models.Strong analytical, problem-solving, and reporting skills to develop practical solutions for challenging situations.

Outbound Call Center Agents. Met targets for outbound calling to support marketing and awareness campaign.Maintained accurate knowledge of current services to provide informative customer advice.Continually updated customer databases, ensuring compliance with GDPR regulations.Successfully generated new business via telephone sales, achieving profit growth targets.Service explanation for customers and how to subscribe.Used outstanding problem-solving and communication skills to appease dissatisfied customers.Follow-up on client engagement steps.Fill out the questionnaire and enter the client's details.Updating customer information as required.

Offered detailed advice on product and service benefits. Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback. Managed high-volume customer queries simultaneously through effective multitasking. Processing and logging incoming call into the CRM systems. Investigates technical problems and determines customer requirements. Forwarding and escalateing inquiries to relevant individuals and department. Multiasks while providing services and resolving issues. Ability to use different communication channels and customer response (SMS, What's App account and e-mail of Zain Company). Time management and logining in and exit of the system in the required time. Recommended call routing strategies, reducing average on-hold times. Maintain confidentiality of information.

Khartoum State, Sudan

Built campaign landing pages and web forms to support marketing activity and generate qualified leads. Aware of sales and marketing techniques.Nurtured leads through sales pipeline within target timeframes. Fully aware of information related to the products or services of the Companies. The ability to convince a customer to buy an item. Assist clients in the on order.Developed comprehensive marketing strategies that aligned with company.