Alaa Eldin Email & Phone Number

6 October

Manage and configure VMware sphere ESXI.Backup and monitoring virtual machine via veem.Manage and configure exchange 2010.Reporting exchange via manage engine exchange reporter.Manage and configure Tivoli Storage Manager (TSM).Manage Volume activation management tool for license.Manage and configure Symantec Backup Exec 2012.- Manage and configure active directory 2008R2 &2012R2.- Configuring and administrate Windows deployment server (WDS) 2012R2.- Manage and configure file servers 2008R2 &2012R2.- Backup and monitoring SAP (ERP System).- Create and manage and configure free source san storage.- Manage and configure HP Tape library. - Remotely Administer a Servers HP via port ILO.- Remotely Administer a Servers DELL via DRAC.- Creating and maintaining documents describing network and system configuration, and other configuration control activities.

Nasr City

- Main role manage and configure domain infrastructure including active directory, dns dhcp, file server, backup server, windows deployment services, wsus server, Print server, ticket system, TMG 2010.Proficient in Microsoft Active Directory 2003,2008, 2012.Hand on experience with hyper v 2012 R2.Provide remote solution to internal user’s in other branches.Provide outlook total solution including troubleshoot, recovery, archiving.Design and implement group policy.Design and implement ticket system.Troubleshoot and resolve user’s issue related with call center server.Configure and maintain finger print devices.Test and apply security patches and updates for internal clients.Search for resolutions new and complex issues.

Provide second level technical support and assistance in a timely manner.Assist in Managing Domain environment.Helped migrate services from Windows Server 2003 to Windows Server 2008 R2.Takes ownership of issues and conduct root cause analysis to completely resolve all issues permanently and in a timely fashion.setup new user accounts/permissions, reset passwords, and administered group policies Setup new users' accounts and profiles and dealing with password issues delegate with the specific Ou (Finance).Added, maintained and removed objects within Active Directory with the specific department (Finance).Providing support by managing printer and file share with the specific department (Finance).Managing, authorize user’s internet access and VPN connection with the specific department (Finance).Installing and configuring computer hardware operating systems and applications.Investigating, diagnosing and solving computer software and hardware faults.Solving and configure user problems related to mail, mailboxes and outlook.- Troubleshoot and resolve computer and telephony related issues when contacted byClients by providing both on-site and remote support.Provide Technical support with Issue resolution via Phone/Chat/Email electronic medium.

El Ain El Sokhna

- Excellent troubleshooting skills, in- depth knowledge and attention to detail in the technologies for their area of responsibility.Resolve user’s logon issue.Troubleshoot issue related network connectivity.Fix the problem’s between PC and domain functionality.Hand on experience with printer and it sharing issue.Resolve user’s issue related with share and ntfs permission.Resolve software &hardware failure.Hand on experience with system services.Resolve user’s issue relate their profile and temp profile.Resolve user’s issue related with Outlook and PST file.Troubleshoot and resolve user’s issue related with call center server.Ensuring security and upgrades are applied to desktops and laptops and kept up to date.Install software and operating system.Install and configure access point.Troubleshoot issue related with proxy and firewall services.Resolve computer issues related with system services (tcp/ip ,netlogin(Install and configure printer.