Alaa Hajji Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

Migrated CivicSolar's platform to SalesforceAdministered and maintained Salesforce CRM system, including user management, security settings, workflows, and automation.Designed and implemented custom objects, fields, page layouts, and record types to support business processes and data requirements.Configured and customized Salesforce Lightning Experience to improve user experience and productivity.Created and managed reports and dashboards to provide insights into sales performance, pipeline metrics, and customer data.Conducted regular data hygiene activities to ensure data accuracy, completeness, and integrity.

- Reorganized Bayer North West Central Africa System infrastructure- Migrated the Databases from Lotus Notes to SharePoint Databases "Application Consolidation"- Used Incident Management ITIL V3 "HP Service Manager"- Escalated incident requests to the next level of support and/or dispatch support techs out to users for hardware issues not resolved remotely.- Reviewed trends in ticketing systems to identify recurring or potential problems to effectively find solutions and manage an organized response.- Updated the Intranet Bayer NWCA (OpenCMS)- Set up a backup policy for the infrastructure NWCA- Deployed best security measures while respecting the group's safety standards- Checked the security network shares and reviewing authorization- Checked Sharepoint Security- Assisted in the installation, racking, and cabling of equipment- Provided phone support and remote remediation for workstation issues- Troubleshooted and resolved Users system problems across a broad range of technologies- Provided helpdesk support including analyzing and resolving end-user issues- Assisted Systems Administrator with Server and Network related tasks including Active Directory, Group Policy,Strategy, and Server Maintenance

Sbcm

Performed an Intranet Platform: Stock management Designed Class diagram , Use cases , Sequence diagram and so on using UMLDeveloped with PHP ,HTML ,CSS ,Javascript

Performed HomeGrid Project : Energy consumption managementGathered information on the energy consumption of electronic devices within the company using sensorsTransmitted information on a database Using MT Box, which will then analyze and process them, to finally be presented on the website as a report .

Performed a Human resources ERP: Customer management Designed Class diagram , Use cases , Sequence diagram and so on using UMLDeveloped with PHP ,HTML ,CSS.

Master'S Degree, Computer Engineering

Activities and Societies: Student office : BDE

Associate'S Degree, Computer Science

Activities and Societies: Student office : BDE