Ali Laforce Email & Phone Number

Colorado Springs, Co, Us

Supervise a team of eight direct reports to provide on-the-job training and support for over 50 service centers across the state.● Created an annual savings of approximately $24,000 by replacing third-party sales training curriculum with internally-developed curriculum that was more tailored to Ent’s culture and best practices.● Coordinate with team members to ensure consistent delivery of high quality soft skills training delivered in person and virtually. Review participant feedback and use it to further improve training materials and delivery.● Used stakeholder feedback to overhaul Sales and Service team’s training, metrics, and job descriptions to adapt to changing business needs.● Developed a team culture that consistently ranked in the top 85th percentile of Ent’s annual Gallup engagement survey.● Successfully developed, launched, and maintained staff development initiatives focused on improving soft skills, sales skills, and member service.

Colorado Springs, Colorado, United States

Facilitate, develop, and revise professional development curriculum with an emphasis in supporting the Ent University initiative. • Facilitate all current Ent University curriculum, including all New Employee Orientation, Ent Essentials, Leadership Development Program, and Supervisory Skills classes. • Collaborate with team members to ensure consistent delivery of high quality soft skills training delivered in person and virtually. Review participant feedback and use it to further improve training materials and delivery.• Collaborate with team members to update and improve training materials including PowerPoint presentations, training workbooks and handouts, training agendas, and training activities.

Administered comprehensive staff training about intensive case management (including legal documentation, service plan budgets, customer service, and time management). Also provided case coverage for individuals with intellectual and developmental disabilities receiving Medicaid waiver services in El Paso County, CO. Promoted from service coordinator.Mentored and coached service coordinators.o Onboarded new service coordinators. Provided one-on-one training for each service coordinator.o Enforced organizational policies and procedures. o Ensured effective customer service, service plan development, documentation, and meeting facilitation. o Provided performance feedback.Facilitated monthly classroom trainings. o Ensured compliance with Medicaid waiver requirements and regulations related to service coordination. Represented organization professionally in public interactions.o Liaised with Division of Vocational Rehabilitation and local school district transition programs.o Coordinated with community agencies to establish community discussion series. Created job tools including a service plan calculation tool to support individuals receiving school services. Assumed supervisory coverage at outset of COVID-19 federal public health emergency.

Colorado Springs, Colorado

Taught English 121 and 122. Delivered hybrid English instruction to ~15 undergraduate students per semester. Applied adult education and eLearning theories in design of curriculum. Assessed students’ skill acquisition via testing, evaluation of group work, and individual effort.

Colorado Springs, Colorado Area

Supported daily operations for Department of Research. Managed >$800,000 departmental budget. Orchestrated scheduling, purchasing, and human resources activities for department. • Founded and chaired Professional Development Committee.o Led professional development related to public speaking, time management, performance reviews, emotional intelligence, and work relationships. o Facilitated monthly trainings and planned annual staff development conference, serving >120 participantso Recruited >15 subject matter experts as presenters.Supervised student workers.o Conducted interviews, onboarding, training, and performance reviews. Maintained 3 department websites, created promotional materials for department and events.

Colorado Springs, Colorado Area

Planned, created PowerPoint presentations and handouts, and delivered classroom instruction on writing scholarship essays for Pre-Collegiate’s intensive one week Rising Seniors program.Worked with students in groups and one-on-one to help them write and revise essays for four different scholarships.Reviewed final essay drafts & provided feedback to the students and Pre-Collegiate staff for further revision.

La Junta, Colorado

Directed training needs for an agency providing Medicaid waiver services for individuals with intellectual and developmental disabilities in Otero, Bent, and Crowley counties, CO. Worked with senior leadership. Promoted from Training Coordinator.Determined training needs, developed, implemented, and updated curriculum training curriculum.o Saved $5K annually by restructuring online training delivery.o Facilitating education programming for >100 employees including new hire orientation, non-violent crisis intervention, customer service, incident reporting, HIPAA, and train-the-trainer.Provided train-the-trainer coaching to agency trainers.Crafted sex education curriculum for adults with intellectual and development disabilities using a 7-member committee.Audited agency documents, ensuring compliance with state regulations.o Analyzed audit data to identify revisions to policies, processes, and training.

Pueblo, Colorado

Developed course curriculum, prepared and delivered classroom instruction, assignments for English 121.Modified course schedule for the accelerated summer class schedule. Appraised student work and applied appropriate learning theories to fit individual students’ learning tasks, skills, and knowledge.Taught students in large and small groups as well as one-on-one. Used a combination of face-to-face instruction, online tools, and conferences to ensure student success.

Pueblo, Colorado

Developed course curriculum, prepared and delivered instruction in the classroom and online, and graded assignments for English 099,101, and 102 in the first year composition program. Taught between one and three classes a semester. Appraised student work and applied appropriate learning theories to fit individual students’ learning tasks, skills, and knowledge.Taught students in large and small groups as well as one-on-one. Consulted with Fountainhead publishers on the development of their online learning platform and gave them feedback on the use of the online features in my classroom.

Pueblo, Colorado

Created and distributed marketing/recruiting materials.Arranged off-site reservations, catering and publicity for a variety of SCWP events.Coordinated with on-campus departments to facilitate events, special projects, and publicity for SCWPDeveloped procedures for publication of annual writing anthology, from receipt of submissions to mailing finished copies to contributors.Compiled, edited, and formatted submissions from a dozen or more authors for each anthology.

Masters, English

Bachelors, English

Activities and Societies: Sigma Tau Delta