Customer Success Specialist
Current* Making sure that the customer gets the best experience when using our products* Writing and managing product documentation.* Helping customers with any questions and problems related to our products* Lead Jira development and customization for internal teams, optimizing workflows and improving productivity* Troubleshooting hardware and software related issues and channeling that information to relevant people/department* Perform product specific training for… Show more * Making sure that the customer gets the best experience when using our products* Writing and managing product documentation.* Helping customers with any questions and problems related to our products* Lead Jira development and customization for internal teams, optimizing workflows and improving productivity* Troubleshooting hardware and software related issues and channeling that information to relevant people/department* Perform product specific training for distributors* Participate in and perform product installation and calibration on excavators/backhoes/frontloaders Show less