Alaina Kilpatrick Email & Phone Number

Jackson, Tn, Us

Jackson, Tn, Us

- Aid the Credentialling Verification Organization Department in all implementation of new symplr business.- Manage an implementation portfolio of 30+/- clients ranging from small businesses to Fortune 100 corporations.- Conduct initial implementation and provide continued development and maintenance of operational dashboards for executive leadership and division stakeholders to monitor detailed project analytics.- Develop and maintain 300+ workflows and system automations for enhanced efficiency and effectiveness.- Create and implement internal and external operational processes.- Established, documented, and continued development of company and client-facing SOPs.- Provide cross-departmental collaboration to develop internal strategies to tackle inefficiencies and identify developmental opportunities.- Update stakeholders on current product enhancement initiatives.- Execute monthly departmental client invoice billing reports.

Title reconciled to align with duties and responsibilities outlined under Business Operations Supervisor.

- Managed a team of 20 Enrollment Specialists- Oversaw the enrollment services of over 6,000 healthcare providers by my team.- Responsible for client relations regarding symplr services and systems.- Trained over 200 employees on symplr software systems and Enrollment Services.- Oversaw routine software enhancement requests for overseas software engineer team.- Responsible for routine evaluation of production costs and creation of productivity and efficiency proposals to executive leadership.- Hiring and disciplinary actions for employees.- Presented Executive Leadership a formal proposal for a Business Operations Division to streamline systems efficiency and overall effectiveness of symplr CVO - resulting in significant cost-reduction of the company through automation development.

- Managed nationwide insurance enrollment and licensure for 600 healthcare professionals and 20 healthcare groups.- Developed tailored client reports for status transparency.- Collaborated with senior and executive leadership to standardize workflow processes.- Increased workflow automation productivity by 500%.- Enhanced UI of multiple systems for client accessibility.- Trained the department, overseas team, and clients on our software systems and processes.- Supervised overseas team on multiple ongoing projects.- Developed foundational systems to streamline efficiency across the entire division at all levels.

- Researched statuses of insurance companies' panels to ensure providers’ enrollment success.- Followed up on current enrollment in process.Input data into various software systems.- Assisted payor enrollment specialists with enrollment on a need basis.- Submitted demographic updates for a large healthcare company and followed up until completion.

Clarksville, Tennessee, United States

- Directly responsible for the residences of nearly 400 students with a rotation of overseeing all 11 residence halls.- Assisted in campus and local law enforcement searches of student residences.- Maintained and executed a comprehensive safety plan for all campus residences.- Directly managed a staff of eight while overseeing all campus RA's during campus-wide rotations.- Served as the POC for student mental health crises within the residence halls.

Clarksville, Tennessee, United States

- Directly responsible for a singular floor and the entire dormitory on a rotational basis.- Assisted in campus and local law enforcement searches of student residences.- Developed and executed tailored programming to reinforce retention efforts of the university and to develop community amongst its residents.