Alaina Robles Email & Phone Number

Philadelphia, Pennsylvania, United States

New Castle, Delaware, United States

Responsible for training quality control staff members on post-closing and pre-funding procedure's.Manage and support the mortgage post-closing to ensure all trailing documents are processed, while ensuring investor guidelines are met for loan stability/quality control and due diligence functions.Develop and manage the Quality Assurance reviews for all.

New Castle, Delaware, United States

Exhibited proficiency and time management when monitoring agent production, Provided feed back to agents for improvement to minimize errors/defects and ensure daily metrics goals are met.Create training materials that outline business processes for new hires/agents.Document activity that is out of complacence with policies and procedures.Manage daily, and.

New Castle, Delaware, United States

Underwrite Conventional and FHA loans.Review credit agreement, capable of making credit decisions for loan approvals, loan declines, or counteroffers by strictly adhering to credit guidelines.Evaluates/examines transactions to ensure accuracy and completeness. Ensures documents are consistent and compliant. Identifies red flags on financial statements.

New Castle, Delaware, United States

Responsible for providing outstanding customer services while assisting Personal Loan Applicants in an inbound call center environment.Assisting with application fulfillment, validating income/identity documents, fraud detection, and exhibit effective sales techniques to finalize loans for disbursement.Contacting customers to request additional information.

Dover, Delaware Area

Maintained customer files and records insuring all required documents are included in order to release restricted accounts.Review documents to ensure accuracy and compliance with Comcast policy and procedures.Correct errors and discrepancies on customer billing account placing credits as necessary.Actively listen to customers in order to recommend new.

Dover, Delaware Area

Dedicated customer service rep for Wilbur Ellis, Simplot and varios agricultural customers.Develop an in-depth knowledge of Business Processes in order to support process upgrades and changes using SAPProcess customer orders and ensure timely delivery.Provide excellence in customer service – timely and error-free orders, complete, timely and accurate.

Dover, Delaware Area

Investigate, monitor, and manage suspicious financial activity.Strong research skills utilizing Lexis Nexis and world-check.Previous knowledge in conducting transaction monitoring reviews, deep investigations, and reporting suspicious activity related to money laundering and terrorist financing (SAR filings), including wires and other anomalous.

Greater New York City Area

Observed and monitored client behavior and responses to treatment.Monitored client census by using the Daily Movement Report and recording admissions, discharges, doctorappointments and site visit data.Conducted therapeutic individual and family therapy sessions.Developed and implemented treatment plans and modified when needed.Directed family-centered.