Alaina (Chen) Fong, Mba Email & Phone Number

South San Francisco, California, United States

- Provide communications, operations, and project management support for the National Access Decisions, Customer Engagement Team - Coordination of both customer and internal meetings- Manage logistics and oversee events, community outreach, culture building, communication and meeting coordination for Customer Engagement leadership

South San Francisco, Ca

• Streamlined Processes - Created several tools (ie: meetings tracker, team roster) to improve efficiencies, minimize time waste, & track & budget/manage team spend• Designed, piloted, implemented, & improved meeting/offsite resolution request form to improve efficiency, productivity, & clarity• Organize & coordinate several customer, leadership, & cross functional team offsites (~21+ in 8 months) including all meeting logistics (sourcing, contracting, rooming lists, registration, communicating logistics, group activities, dinners, budget, invoice review and payment) to help foster connection/collaboration (a OneGenentech/unified approach) to achieve team & organizational goals• Collaborate & coordinate cross functionally w/ Operations Lead, Meeting Lead, and multiple external vendors simultaneously by effectively communicating and demonstrating a high level of professionalism to create lasting relationships and enable successful internal and external meetings/offsites• Manage multiple complex leadership (Sr. Director & VP) calendars (plan, schedule and coordinate in-person meetings or teleconferences (Meets, Webex, Zoom) with internal and external stakeholders) to enable business collaboration• Assess & prioritize/re-prioritize multiple competing priorities and efficiently address urgent issues to support timely deliverables• Partner with Ops Mgr to understand business priorities and design/adapt operational & logistical needs accordingly, thought partner• Super User / SME - Contributed to a knowledgeable workforce & ensured compliance when engaging w/ consultants• Process & manage the industry associations/ Genentech Funding Requests to enable account managers to maintain critical relationships w/ industry leaders/organizations• Manage travel, complete expense reports, maintain team trackers/budgets and distribution lists• Plan, coordinate, & organize recruitment activities (hiring/interview process)• Onboard new hires and interview and train backfill

South San Francisco, Ca

▪ Drove business process improvements & influenced decision making by analyzing complex production data to identify process gaps and areas of improvement.▪ Organized and compiled quarterly/monthly production reports as required by regulatory agencies.▪ Lead a cross functional team to develop and implement a site-specific training to provide process standardization to improve transactional accuracy which resulted in a 70% reduction of support calls▪ Lead six projects utilizing six sigma principles to improve accuracy, reduce waste, and mitigate regulatory violations.▪ Managed department metrics/scorecard and collaborated with the production leadership team to improve department performance by identifying key performance indicators, department/personnel goals, and areas for improvement.▪ Managed a cross departmental recognition team with the goal of fostering engagement and comradery.▪ Instructed more than 25 SAP Enterprise Resource Planning training and manufacturing courses.▪ Mentored junior staff to become subject matter experts within their divisions.▪ Created a standardized process to extract, review, evaluate, and report site production output, which resulted in reducing completion times by 50%.▪ Facilitated and provided recommendations at meetings of the “SMART” Team, (Schedule, Make, Assess, Release Team) responsible for escalating & remediating production issues.▪ Established vendor relationships, maintained a budget, planned & hosted quarterly recognition events, & managed the annual voting & awarding of the Technician of the Year & Shift MVP awards▪ Documented regulatory audit conversations and requests into a legal transcript.▪ Identified the scope and impact of more than 25 product quality investigations using historical production data.▪ Designed & implemented new team charters, terms of reference, and action logs based on organizational goals.▪ Participated in interviewing & evaluating new hires.

South San Francisco

▪ Processed, filtered, and filled pharmaceutical products according to standard operating procedures.▪ Reconciled raw materials and finished product and achieved department goal of 95% inventory accuracy.▪ Completed and verified accuracy of equipment use logs, batch histories, and protocols.▪ Quickly developed area proficiencies to mitigate the personnel resource strain.

South San Francisco, California

▪ Led team of 15-20 manufacturing technicians to deliver products on time maintaining high levels of safety and quality.▪ Assessed and prioritized daily goals to allocate production resources and maximize efficiency/output.▪ Leveraged end-to-end business process knowledge to prepare and present monthly and quarterly department accomplishments and improvement opportunities to 40-50 cross departmental leaders.▪ Coordinated with stakeholders to receive and deliver materials per Service Level Agreements.▪ Created production protocols in collaboration with management to execute re-inspections and re-conditionings.▪ Packaged, inspected, and reconciled raw materials and finished products with lot sizes of 1,500 to 22,000 in accordance with strict standard operating procedures.

Millbrae, California

• Managed administrative duties at a private sales brokerage, consultant, and product importing company specializing in healthcare, wellness and beauty products.• Set-up booths for product displays and demonstrations at convention and trade shows.• Handled direct customer sales with pharmacy and national drug store chain managers in several metropolitan cities.• Organized multi-account filing system, assisted with order processing, and prepared sales presentations.

▪ Search Quality Evaluation for Google Inc.: Validate the relevancy of search results. ▪ Monitor and Report on Search Results: Report spam and malicious websites, find and de-list sites that are not found to comply with quality guidelines in an effort to boost the effectiveness of Google’s automated methods of ranking websites. ▪ Telecommute: Work autonomously to meet or exceed audit quota each week, drive results and meet goals on time.

Foster City, California

▪ Guest Check-In: Prepared for guest arrivals, fulfilled special guest requests, greet guests, processed all guest check in/ checkout paper work and charges. ▪ Maintain Front Desk Procedures: Balanced bank at the end of shifts, assigned hotel rooms, and helped maintain a professional work environment. ▪ Guest Services: Distributed information to guests in a timely manner and addressed and rectified guest's questions and concerns. Demonstrated high level of quality service as the first and last point of guest contact with Marriott hotels. Helped to ensure great guest experience and build repeat customers.

• Demonstrated high quality customer service by assisting customers and maintaining a clean, organized department.• Chosen for in-store employee specialist program to assist with markdowns, sales floor set up, and new employee training by achieving high sales and demonstrating leadership qualities.• Awarded and recognized for tops sales on several occasions

San Mateo, Califnoria

• Office administrative duties at a well established family dental office. Organized files, confirmed and scheduled appointments.• Insurance Claims Processing: Insurance processing including the insurance eligibility of patients, mailed insurance bills and payments, and dental assistance including developing x-rays and physical check-ups.

Master Of Business Administration (M.B.A.), Business Administration And Management, Concentration In Hr Management

Bachelor Of Science, Business Management