Andy Lam Email & Phone Number

Houston, Texas, United States

• Monitor and upkeep the day-to-day health and functionality of systems and services - Microsoft Exchange, Office365, Kiteworks, Adobe Sign, DocuSign, Virtual Workstations & Servers, Azure Virtual Desktops• Manage and develop system wide deployments of software, applications, patches, and vulnerability remediation• Collaborate with Service Desk, Desktop, Systems, IT Security, Application Development, Business Intelligence, Project Management, and Management Teams

Houston, Texas

• Assist in creating, implementing, and patching servers. • Oversee escalated tickets to the "IT Administration" Team and ensure service level agreements are met• Perform maintenance for virtual servers (VMware environment)• Collaborate closely with the IT Security Team, Application Development Team, and Service Desk Team.• Drive IT Administration related projects and maintain progress, • Maintain and update OS and Server images through Microsoft Deployment Toolkit.

Houston, Texas Area

• Assist in managing, developing, and evaluating service desk team• Oversee ticket que and ensure service level agreements are met• Create on-call schedules• One-on-One support for VIPs, Executives, and Directors• Collaborated closely with the Network Admins, System Admins, IT Security Admins (issues and projects)• Drive service desk related projects and maintain progress• Main point of contact with vendors (inventory, pricing, issues) and heavily involved with inventory ordering

Houston, Texas Area

• Closed out 50 to 70 tickets per day (average)• Priority tech with level III help desk issues• Maintain and update MDT servers• Restructured documentation folders• Work with VIP requests• Assist with A/V setups during presentations and events

Houston, Texas Area

• Create & modify PowerShell scripts• Active Directory Administration• Exchange account management• Diagnose, repair, and Image computers• Installation, management, and troubleshooting of software and equipment• Document procedures and develop end user instructions• Configure Mitel phones and voicemails

Houston, Texas, United States

• Assist in creating, implementing, and deploying security agents across Client's IT environment• Advise on vulnerabilities and patching solutions

Houston, Texas

• Generate scripts to automate software installs, as well as build software packages for distribution. • Maintain users through Active Directory, Exchange Server, and ShoreTel phone systems.• Provide computer support and hardware/software installations to end users locally and remotely. • Create documentation for procedures and processes.• Assist network engineer with configuring switches and building virtual workstations. • Collaborate with building and maintaining SharePoint.

Houston, Tx

• Provide desktop resolution, project support, and hardware/software installations to employees via phone, remote software, and in person.• Build software packages and updates to be distributed through software systems management• Develop and maintain Operating System images for streamlining.

1. Ensure vendors meet our retailers X12 requirements by grading test X12 data and shipping labels.2. Work with vendors to understand retailer's guidelines and trading rules.3. Communicate with retailers to provide feedback of testing and particular EDI questions.

Houston, Tx

1. Provide assistance with installation, configuration, and troubleshooting of DiTranslator software Usually done via remote through a one-on-one basis.2. Assisted vendors with conversion and "translation" of EDI transactions from buyers.3. Main point of contact for most vendors and other inter-departments. This is due to being in-charge of the organization and flow of messages and communication.

Houston, Tx

1. Answer support phone lines and emails.2. Resolve technical issue/errors related to DiCentral web services.3. Train customers to use their DiCentral web account.4. Work with EDI mapping in upgrading EDI maps.5. Track support inquires through the support CRM insuring the customer issue is resolved6. Set-up and maintain EDI trading partner relationships as needed7. Independently research supply chain questions from customers, utilizing the hub guidelines and knowledge of business processes.8. Independently research errors involving DiWeb accounts9. Assist in the creation of support documentation10. Communicate with hubs on missing documents, supply chain and business related issues / questions.11. Take escalated support issues from Level 1 and 2 EDI customer Support12. Research EDI related chargebacks 13. Check set-up guidelines for accuracy and clarity14. Help train new EDI Customer Support Employees

Installation:- Setup, install and upgrade computers and peripherals throughout the district.- Maintain computers, laptops, printers, and other support equipment as needed.- Relocate computer hardware, peripherals, and equipment as needed.- Install and configure software as needed.Equipment Repair and Maintenance:- Analyze and troubleshoot hardware and software problems and investigate solutions.- Build cables and install cable runs - Instructed users in the proper usage and maintenance of computer equipment.- Provide preventative maintenance services - Document and track all repair requests.- Build staff relationships to understand end-user needs - Perform other duties as requested by the Principal and other faculty members

Sales Floor:- Focuses on selling products, services, and solutions by getting to know customers and helping solve their unique end to end needs.- Use sale tools, ongoing retail training programs, on-line resources, and peer knowledge to self train and assist in training co-workers.- Ensure floor is well stocked and self-aware of ongoing new releases and weekly sales.- Handled shipping and receiving of new products, restock items, and orders of out of stock products.Geek Squad- Perform repairs, installation of software and applications, and maintenance of products in the store. - Handle shipping and receiving of new products, restock items, and customer devices- Assist sales team on explaining services, troubleshooting, and current technology trends to customers

Bachelor Of Applied Science (Basc), Information Technology, Senior

Activities and Societies: The IT Crowd - Information Technology Student Organization

Associates Of University Studies, Core Curriculum