Alan Armstrong Email & Phone Number

Rome, Ny

Process warranty through International Coach

Over see all aspects of the processing of claims and vendor recovery.Process third party invoicesAssist in all ongoing retrofit by initiating parts stock levels and updating matrixesPrioritize and delegate the daily duties and special assignments as needed. Provide training and assistance to staff for new duties.Managed a customer base of 200+ US. And CN.Signing authority up to $10,000.00 per claim (3.5 million dollars annually)Increased vendor recovery program from 20% to 50%Negotiated customer and vendor contractsDirected a team of 3 employees on a daily basisReviewed and adjudicated warranty claims with a 35% to 50% adjustment rateCreate and update Standard Repair Time Manuals including repair proceduresLiaised with Engineering, Purchasing and ServiceMake periodical visits to Customers and Vendors as required.

Where Needed

Managed a customer base of over 50 Provided technical support to our internal and external customersMaintained customer relations by making routine field visitations (monthly). This included the testing, redesign and repairs of transit buses. Coordinate and supervise field retrofit programsSourced and hired 3rd party specialty contractors as necessaryLiaise with Aftermarket Parts, Warranty, Engineering and Purchasing

Oriskany, Ny 13424

Looked up parts, provided pricing for orders and bids, helped with stock levels for odering

caculate stock levels, promote sales in service department train workers on new products