Alan Ashcroft Email & Phone Number

Stourbridge, England, United Kingdom

Daily Duties:• Customer liaison with all incoming calls/enquiries within the in -house service centre. Over the phone, in person and via computer.• Completion of bookings.• Identifying and progressing routine services and repair requirements by liaising with technical team. Supplying regular feedback to all customers and clients on daily basis. • Inputting all appropriate data, including VHC work and a wide range of service plans ensuring all sales targets are reached according.• Prospecting and selling of Service Plans.

Wolverhampton, England, United Kingdom

• Receiving all incoming front of house enquiries both in person and on telephone.• Liaising with customers to determine any problems, providing accurate repair descriptions.• Customer retention with the sales of the appropriate Service Plans ensuring they met the needs of the customer.• Meeting timescales given within a dynamic and fast paced sales environment.

Bilston, England, United Kingdom

• Handling incoming customer enquires and complaints. Ensuring all were dealt with effectively and to the customers satisfaction.• Sole person responsible for all Motability on-line bookings.

Willenhall, England, United Kingdom

• Managing workshop diary to ensure the technicians had a constant full schedule of work.

Birmingham, England, United Kingdom

• Managing workshop diary to ensure the technicians had a constant full schedule of work

Willenhall, England, United Kingdom

• Managed a team of twelve inspectors in the automotive supply chain (lock industry)• Ensured the team worked to QC standards ISO 9001/14001.