Alan B. Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

- Completing commercial mortgage valuation in Metropolitan Melbourne with experience in industrial, retail and other specialised assets including block of flats and car wash.- Completing rental valuations and submissions for private clients.

- Ensuring quality and nationally consistent approach of valuations undertaken by NAB Valuation in Australia- Providing valuation managers with insights on areas for targeted training- Collaborate, communicate, support and work with Quality Control peers and ensuring all communication to the broader team is in line with a national consistent approach

As a Certified Practising Valuer with NAB, I specialise in conducting commercial and residential valuations across Metropolitan Melbourne. My core responsibilities encompass:- Coordinating and delegating valuation requests to local team members, ensuring efficient allocation and timely delivery of valuation reports.- Continuously training and mentoring new employees and graduate valuers, imparting knowledge and fostering their professional development.- Peer reviewing valuation reports to uphold quality assurance standards, ensuring compliance with industry regulations and client requirements.- Conducting comprehensive on-site inspections to assess properties' condition, features, and attributes accurately.- Undertaking detailed market research and analysis, leveraging industry networks to gather relevant data on sales, leases, and market trends.- Preparing well-reasoned and substantiated valuation reports for mortgage security purposes.- Maintaining up-to-date knowledge of market dynamics and industry developments to provide informed and insightful valuations.- Adhering to professional ethics and standards set forth by industry bodies such as the Australian Property Institute (API).With a keen eye for detail, strong analytical skills, and a thorough understanding of valuation methodologies, I deliver reliable and well-reasoned valuation advice to support clients in making informed decisions while ensuring quality control and continuous professional development within the team.

During my tenure as a Sales Assistant and Team Leader at Bakers Delight Richmond Plaza, I took pride in delivering an exceptional customer experience. My responsibilities centred around ensuring superior service, addressing customer needs proactively, and fostering a high-performing team.A key aspect of my role involved training and mentoring new employees, providing comprehensive guidance on bakery procedures. This hands-on approach ensured consistent quality across operations and elevated customer satisfaction levels.Specific duties encompassed:- Greeting customers warmly, assisting with enquiries, and facilitating efficient transactions.- Actively soliciting feedback, promptly addressing concerns, and implementing solutions to enhance the customer journey.- Onboarding and coaching team members on bakery operations, product knowledge, and customer service best practices.- Overseeing cash handling processes, including end-of-shift till reconciliation and cash management.- Leading by example, motivating the team to maintain a positive and productive workplace culture.- Stringently enforcing food safety regulations, cleanliness standards, and adherence to bakery protocols.- Collaborating with the management team to identify opportunities for improvement and strategise growth initiatives.- Developing in-depth product knowledge, including pricing and promotions, to provide accurate information to customers.- Assisting with inventory management, stock rotation, and creating visually appealing product displays.Driven by a passion for exceptional service and a commitment to fostering a collaborative team environment, I consistently aimed to create a warm, inviting atmosphere that delivered memorable experiences for every customer visiting our bakery.

As an Assistant Valuer and subsequently a Certified Practising Valuer, I specialised in the valuation of residential, commercial, and retail properties across Metropolitan Melbourne for various purposes, including mortgage security, acquisition/disposal, rental submissions, and financial reporting.Key responsibilities include:- Conducting detailed on-site inspections to assess the condition, features, and attributes of properties.- Undertaking comprehensive sales research and analysis, leveraging an extensive network of industry contacts to gather relevant market data.- Researching and preparing reports for rental submissions and determinations, providing accurate assessments of market rental values.- Maintaining and updating an in-house database of sales and lease transactions, archiving Information Memorandums and brochures for future reference.- Performing quality assurance checks on each valuation report before submission to ensure accuracy, completeness, and compliance with industry standards.- Staying abreast of market trends, regulations, and industry developments to provide informed and insightful valuations to clients.- Adhering to professional ethics and standards set forth by industry bodies such as the Australian Property Institute (API).With a keen eye for detail, strong analytical skills, and a thorough understanding of valuation methodologies, I deliver reliable and well-reasoned valuation advice to support clients in making informed decisions.

As a Sales Assistant and Team Leader at Monash Pastry Bakery, I was responsible for delivering exceptional customer service by serving customers, handling feedback, and proactively addressing their needs. I mentor and guide new employees on bakery procedures, ensuring consistent high-quality operations and customer satisfaction.Key responsibilities include:- Providing friendly and efficient service to customers, assisting with their inquiries and purchases;- Handling customer feedback, addressing concerns, and implementing solutions to enhance customer experience;- Training and mentoring new team members on bakery operations, product knowledge, and customer service standards; - Managing cash handling responsibilities, including counting and reconciling the till at the end of each shift;- Leading by example and motivating the team to maintain a positive and productive work environment;-Ensuring adherence to food safety regulations, cleanliness, and bakery standards across all operations; - Collaborating with the manager to identify areas for improvement and implement strategies for growth; - Maintaining a thorough understanding of product offerings, pricing, and promotions to provide accurate information to customers;- Assisting with inventory management, stock rotation, and merchandising.With a passion for excellent customer service and a commitment to teamwork, I strived to create a welcoming atmosphere and positive experiences for every customer visiting the bakery.