Alan Bailey Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Helping energy and water utilities to empower customers to more sustainable behaviours

Providing support to Australian and New Zealand water utilities beginning their digital transformation.

Frankston

Responsible for developing life plans for applications, reviewing corporate usage to gain best value from licences and ensuring compliance.Renegotiated licence renewals with software vendors to achieve ~$2M savings.

Melbourne, Australia

Manage critical applications via Off-shore Support Teams. Responsible for performance metrics and vendor SLA's.

Responsible for managing the delivery of key projects as standalone and integrated releases, and application enhancements across NBN Platforms.

Responsible for the development and delivery of a Members Portal for up to 50,000 end users using Liferay Portal.Completed a Proof of Concept to validate the selection of Portal Technology (Liferay Portal) to be implemented within CFA. Identified potential SI partners and prepared RFT for limited market tender and evaluated response proposals. Documented the existing operational capabilities of the CFA Communications System and completed an assessment of the current DRP capabilities of… Show more Responsible for the development and delivery of a Members Portal for up to 50,000 end users using Liferay Portal.Completed a Proof of Concept to validate the selection of Portal Technology (Liferay Portal) to be implemented within CFA. Identified potential SI partners and prepared RFT for limited market tender and evaluated response proposals. Documented the existing operational capabilities of the CFA Communications System and completed an assessment of the current DRP capabilities of ICT Services. Show less

Develop conceptual solutions for functional areas of enterprise systems for a large integration/migration project Review and assess Vendor Response Documents

Project Manager for the development and delivery of a Bespoke Business Continuity Application to ensure business operations continued during a cut-over to a new billing system. Included the redesign of Continuity Processes, development and delivery of training for training teams and management of multiple vendors to ensure quality and timely delivery. Development of conceptual designs for major integration program on various functional areas.

Completed multiple workshops to capture and prioritise requirements to ensure that planning for integration of two utilities could be completed successfully. Including necessary Business Process Reengineering and supported cross over planning and implementation activities. A Gap Analysis was performed to determine Customer Impact and where required provide solutions such as Business Process Re-engineering or System Changes.

As the Siebel Portfolio lead at NAB, I was responsible for ensuring the successful delivery of multiple Siebel releases consisting of significant changes to Siebel. This required significant effort in developing and maintaining relations with stakeholders across key areas of the business and negotiating release content. Balancing the change needs of a dynamic marketing department with the criticality of regulatory releases provided significant opportunities to meet expectations of senior… Show more As the Siebel Portfolio lead at NAB, I was responsible for ensuring the successful delivery of multiple Siebel releases consisting of significant changes to Siebel. This required significant effort in developing and maintaining relations with stakeholders across key areas of the business and negotiating release content. Balancing the change needs of a dynamic marketing department with the criticality of regulatory releases provided significant opportunities to meet expectations of senior stakeholders. Within this role also lay the responsibility for managing project, release and support budgets and the development of resources through mentoring. Show less

Melbourne, Sydney

Third Party Consulting Services - Development of Service Delivery Framework and engagement model for consultant service provider. Business Analysis. Application Cutover Management. Testing Lead/Support. Business Case development. Requirements documentation for OMS/DMS.

Providing volunteer 'consulting and support' services to various cricket clubs throughout Eastern Melbourne Metropolitan area. Supporting Community Engagement programs and development of Cricket Program for cricketers with disabilities.

Management of a team (30) responsible for the delivery of change and support for Mobile Phone Products and Mobile Call Rating (MORA). Delivery of a program of work to implement products for the market release of 4GOutsourcing the development team (>$3M pa program of work) to off-shore/near-shore service provider.Develop methodology and processes for 20 Business Analysts. Manage personal/professional development plans for my team.

Provision of Business Analysis to document requirements and deliver small change.Mentoring of junior analysts.Specialised in supporting Billing/Bill Print changes, Product Development and Customer Order Management.Led change to move print houses.

Management of business critical CRM application used to manage Customer Connections/Service orders, Customer History and Customer Billing (Oracle). Responsible for providing support for BAU Operations, delivery of minor enhancements and providing SME for project support.Provision of SME/Business Analysis and Operations Support.Responsibile for managing relationships with key stakeholders, including engagement for change and daily operations meetings.Provision of… Show more Management of business critical CRM application used to manage Customer Connections/Service orders, Customer History and Customer Billing (Oracle). Responsible for providing support for BAU Operations, delivery of minor enhancements and providing SME for project support.Provision of SME/Business Analysis and Operations Support.Responsibile for managing relationships with key stakeholders, including engagement for change and daily operations meetings.Provision of consulting and billing services for third parties (retail and distribution billing and service order management).Responsible for managing relations with external vendors such as, SPL WorldGroup and IBM. Show less

Provided SME to the initial implementation of CIS+, this included developing solutions for world first GUI version of CIS+, predecessor to Oracles CC&B. Specialised in Customer Order Management, Billing, Outage Management.Redeveloped engagement and Service Order management processes to ensure customer connections were completed within regulated timeframes.Provided BAU support to improve the stability of the new systems include redesigning batch processes to reduce system… Show more Provided SME to the initial implementation of CIS+, this included developing solutions for world first GUI version of CIS+, predecessor to Oracles CC&B. Specialised in Customer Order Management, Billing, Outage Management.Redeveloped engagement and Service Order management processes to ensure customer connections were completed within regulated timeframes.Provided BAU support to improve the stability of the new systems include redesigning batch processes to reduce system impact and ensuring batch completed on time to remove impact to key users. Show less

Melbourne, Victoria, Australia

Team Leader in Network Operations Centre, monitored network and coordinated work crews to respond to faults and incidents on the LV electricity network across Victoria then across the S/E Melbourne network.

Safety Equipment - Personal/Industrial (Internal and on road)AMP Insurance

Education record

Education record