Alan Baxter Email & Phone Number

Responsibilities:• 4th Dimension is the largest motorcycle claims and repair operation in the UK• Here I was responsible for running the production repair operation, its staff and a turnover of £6.3M• While working under the Operations Director I created and implemented new working procedures and methods increasing efficiency and productivity of the department• I assisted in the employment, dismissal and disciplinary of staff within the production team• As an active member of the senior management team I produced and presented daily statistics and figures, working proactively to manage any concerns• I chaired the daily production meeting where we would discuss the work in progress, working on solutions to improve output• Acted as point of escalation for any challenging warranty queries or customer complaints• Worked in an advisory position with the customer services manager and team to support in any concerns that customers may have• Managed a team of 30 staff with 3 team leaders: 14 technicians, 8 paint shop operatives, 4 parts people, 3 valeters and 1 quality control technician• The production department grew by 50% whilst under my control and the Hire bike department went from 80 bikes to 410

High Wycombe

Responsibilities:• I was responsible for daily running of the business taking ownership of any issues that arose• Responsible for the management of 15 staff; including Workshop, Office & Parts Department• Accountable for the hire, development and training of staff• Creating and implementing new policies and procedures across the business• Managing supplier and stakeholder relationships often securing new contracts for the business• Reporting to the Managing and Finance Directors• I Project Managed multiple projects including achieving PAS 125 accreditation• ATA VDA accredited

High Wycombe

Assistant Manager1988 – 1998 • Responsible for daily running of the bodyshop• Estimating • Workshop ControlBodyfitter / Technician 1986 - 1988• Responsible for all mechanical work and general body fitting including bodyshell changesApprentice Mechanic / Technician • Service and repairs to all Audi, VW vehicles including VW commercials• Several Audi, VW tech courses completed• Steering and suspension specialist• Apprentice of the year twice (years 1 & 3)• IMI inter county competition winner 1984

City And Guilds Motor Engineering

Education record