I have been involved in the fire and security industry for 35 yrs, I have a technical back ground, having been put through a technical apprenticeship whilst working as a design engineer in my early years before moving into sales roles which have included senior, management and leadership positions.My main aim in business is to be successful by striving to provide customer satisfaction. Many companies within the fire and security industry claim to provide this, however, many of them fail to live up to these claims. "Care about the customer and the importance of doing a good job first time.”I believe that Solutions’ selling is more than just complying with a specification; it is getting a full understanding of clients’ needs, business drivers and concerns, before being able to provide a tailored solution based on best advice in line with current legislation and standards.Project delivery is only the start of customer satisfaction, after sales care through to ongoing maintenance of fire and security solutions is where the real relationships are formed. "The customer is king" treat them as such and understand the need for strong lasting relationships.