Alan Caputo Email & Phone Number

Mount Airy, North Carolina, United States

Mount Airy, North Carolina, United States

Surry County, North Carolina, United States

Fort Lauderdale Area

Need Help finding that Perfect Home? Call Me! (954) 235-8591

1209 East Las Olas Blvd, Ft Lauderdale, Fl 33301

Need Help finding that Perfect Home? Call Me! (954) 235-8591

• Supervised and coached a blended team of 13 to 36 inbound and outbound dedicated professionals.• Partnered with other team leads and senior management to evaluate and structure new initiatives improving efficiencies and recognizing synergies within the teams resulting in lower labor costs.• Interacted with other departments to monitor and evaluate the effectiveness of the teams to increase brand loyalty resulting in increased revenue for my client base.

Sunrise, Fl

• Managed a team of 22 to 29 professionals.• Solely responsible for the recruiting, hiring, training, and skill development of call center professionals• Worked alongside the CEO to develop and implement solutions that drove an increase in productive leads by 12% to 15%.

Charlotte, North Carolina

• Reviewed accounts and made recommendations to reduce expenses and efficiently utilize services• Authorized credits and account adjustments to correct billing errors• Educated customers on functionality and programming of their devices and services

Margate, Fl

• Directed and developed teams of 20 to 25 inbound telephone professionals assisting in scheduling reservations and other account related issues.• Was also responsible for managing the entire second shift call center team consisting of 40 to 55 professionals• Partnered with other team leaders and management to review team techniques and verbal interaction resulting in solutions that increased team performance by 70% within a six-month time frame

Miami/Fort Lauderdale Area

Supervisor – Buyer/Sales• Oversaw all B2B pricing negotiations, usage reporting, account structure and development of order processing procedures.• Primary administrator for all South Florida municipal contracts and private industry contracts for clients including: Walt Disney World, Sun Trust Bank, American Express, FP&L• Managed contract development, supported and reviewed accounts maintained by 50 outside sales representatives• Effectively won new business by leveling vendor relationships that to establish competitive pricing and payment terms.• Instrumental in increasing profit margin and operating efficiency to the highest levels in division history• Developed and prepared weekly reports illustrating margin trends and operational performance for Senior Management• Served as the company’s Administrative Manager of State of Florida (D.M.S.) contract • Authored and maintained technical manuals utilized by Sales, Customer Service, and Operations Departments to educate the on proper procedures and guidelines for contractual accountsGovernment Contracts Manager(Decora Steel of Broward, Inc., a family-owned, contractual office supply and furniture company, acquired by Corporate Express in June 1995.)• Managed staff responsible for establishing and maintaining municipal contracts• Drafted terms, set pricing, and administered multiple municipal and large private-industry customer contracts• Increased volume of municipal business by 65% during first year in position• Interacted with vendors to secure special pricing in support of contractual business• Functioned as liaison between Purchasing, Operations, and Sales Departments

Bachelor Of Arts (B.A.), Psychology

Bachelors of the Arts, Psychology

High School/Secondary Diplomas And Certificates