Responsible for overseeing the upgrade of the Hexagon SmartPlant Foundation (SPF) application, impacting over 1500 end users at Powerlink and 12 external service partners. This role encompassed resource and implementation planning, communications, and engagement with internal and external stakeholders across multiple project phases, including UAT, Go Live, hypercare, and project closure.Delivered: The deployment was successful, with fewer than 2.65% of users reporting issues to the Service Desk during hypercare, with the business reporting minimal or no disruption to business operations.

Responsible for managing the transition and adoption of 700+ end users of a new Enterprise Asset Management (EAM) mobile application, replacing the previous SAP Work Manager application.

Responsible for advising and contributing to an open market tender and subsequent change strategy and planning documents to implement:• A new Library Management System (LMS) across the 12 City libraries branches.• New Radio Frequency Identification Devices (RFIDs) across the 12 City libraries branches.

Description: BAI is a global organisation that designs, builds, operates, and maintains TV broadcast, Emergency services radio, cellular, & Wi-Fi networks.Project AssignmentLed a team of Technical Writers, Business and Change Analysts to implement operational process enhancements and deploy ServiceNow across BAI Communications and NSW Government agencies, including Fire, Police, and SES.The objective was to provide a common workflow platform across all agencies for disaster relief following Government recommendations of the 2019 - 2020 bushfire season.

PPS is a specialised consulting firm renowned for its robust framework of tools and business process models aimed at enhancing process performance, stability, and consistency across organisations.Responsibilities:• Design of a scalable change management capability framework tailored for implementing organisation-wide process improvements or changes. The framework aimed to provide seamless adaptation to varying project scopes and complexities, ensuring effective change management practices across initiatives.• Developed a flexible communication framework and guideline catered to improvement consultants lacking expertise in change management or communications. Leveraging Prosci’s ADKAR principles and standards, the framework facilitated the selection of appropriate communication channels, mediums, and timings to maximise engagement and stakeholder alignment throughout project lifecycles.

Responsibilities• Member of the Process Transformation team, leading initiatives to continuously improve and apply the organisation's change management framework. Activities encompassed enhancing culture, leadership capability, Business Process Excellence (BPE), process maturity, and customer experience.

As the Quality Advisor (ICT Product Owner) I was tasked with leading the development, pilot activities, and proposing business recommendations for a new quality and defect management solution utilising the latest iOS software.