Tessa Hankey Email & Phone Number

Gold Coast, QLD, AU

Australia

Bundall, Queensland, Australia

Burleigh Heads, Queensland, Australia

Melbourne, Australia

* Lead a team of 3 resources (2 x Business Analysts and 1 x Process Analyst) to accurately capture business requirements, ‘As Is’ processes & ‘To Be’ process* Calculated the work effort/resource requirements across the processes & systems for position hiring* Analysed & defined the baseline schedule for all business requirement documents & tracked.

Melbourne, Australia

* Lead a team of 12 resources (8 x Business Subject Matter Experts, 2 x Data Migration Experts & 2 x Business Analysts), these resources analysed the data in the legacy systems & created work packages that were then actioned by the offshore team into SAP (customer setup)* Coordination of a 45 resource offshore team in India to execute the customer setup in.

Melbourne, Australia

* Managed the relationship with the Payment vendors (CBA, Australia Post & Westpac) to ensure file structures, data repository, test files where to business requirements* Documented & reviewed the interfaces with the Hansen Hub billing system to ensure that they were technically able to support the files received & sent to vendors as per.

Melbourne, Australia

* Relationship management of all key commercial relationships in accordance with the Regulatory and Legal requirements* Analysis of existing / new contracts* Manage the Industry Clarification and Change Proposal Process: Project Management; Feasibility Studies; Impact Analysis & Costing Changes; and Overseeing Process Implementation* Determining whether.

Melbourne, Australia

* Met with key Business representatives to gain an understanding of the business processes & to gather business requirements* Documented business requirements to business satisfaction as per change control standards* Assisted business representatives to make informed requirement/process/solution decisions by gathering necessary information (i.e..

Melbourne, Australia

* Managed financial aspects of relevant projects such as cost evaluations & FTE allocations* Created resource modelling, for the Process and Training Analysts* Co-ordinated all process changes across the front & back office, including facilitating the training needs to support theseMy Major Achievements:* Successfully implemented the NSW Phase 2 project.

Melbourne, Australia

* Stepped into Billing Manager when required* Training & mentoring of team members in CISPlus and HPA Bill Viewer* Managing the reconciliation & validation of network billing* Managing the reconciliation of bill/letter print items from the external vendor (HPA)* Creation of Weekly System Statistics Status Reports for reporting to senior management* Process.

Melbourne, Australia

* Managed the relationship between Bill Print Service Provider (HPA) & TRUenergy business* Performed change management, scheduling & prioritisation of changes to bill print* Reviewed & made recommendations to business requirements, functional specifications & architecture designs* Managed the implementation of enhancements to the 'in-house' applications.

Mental Health

Advanced Practicioner, Mindset, Confidence & Wellbeing

Prince2, Project Management

Certificate Iv In Frontline Management, Frontline Management

Received recognition: • Goulburn Ovens Institute of TAFE – Winner, Student of the Year • Victorian Student of the Year – Top 4 Finalist