Alan Connelly Email and Phone Number

• Provides immediate, first-level support as needed and escalates all incoming calls to appropriate technician as well as documenting all incidents and work orders• Keeps up with day to day operations of Help Desk, including basic software deployment and maintenance, troubleshooting and resolving users’ issues and maintaining updated documentation.• Maintaining printer and file shares from specific domain to be accessible to all domain users and outside contractors• Communicates with director supervisor and coworkers daily to establish and address department and network needs• As required, responsible for improving system hardware to improve overall network performance within a medium-sized network environment• Install centrally managed and workstation managed anti-virus software to secure an enterprise level network as well as individual machines

Management/Administration:- Assisted in maintaining store expenses below targeted budget through accurate accounting, careful purchasing and sale anticipation. - Directly responsible for internal auditing and general accounting, daily cash management as well as payroll and full profit and loss. - Investigated and escalated any and all loss prevention issues as necessary Supervision/ Training- Acted as manager in charge of operations on a periodic basis, including direct employee supervision, disciplinary practices and customer conflict resolution- Interviewed, hired and trained employees on a variety of duties, including cashiering and Photo Lab duties, inventory control and seasonal merchandising.- Trained staff to increase customer retention and grow company brand by participating in monthly Upsell events and increasing customer awareness of company promotions and programs.