Alan Dillard Email & Phone Number

Charlotte, North Carolina, United States

• Identify, assess, and mitigate operational risks for all new and modified products in Consumer and Small Business Banking Operations as well as Global Treasury Management.
• Led the New Business Initiative Governance Program. Completed 139 risk assessments with 0 exceptions or KRIs breached.
• Developed and operationalized New Business Initiative reporting to create full transparency of risk assessments with key business and control partners.

Charlotte, North Carolina Area

• Delivered and managed, and provided strategic focus to high quality product suite of high-volume digital payment and information reporting products sold to corporate customers.
• Partnered with strategic global banks to meet the global payment and reporting needs of Fortune 100 companies, including high profile Financial Technology Companies. Provided strategic focus and management of global.
• Partnered with strategic global banks to meet the global payment and reporting needs of Fortune 100 companies, including high profile Financial Technology Companies. Provided strategic focus and management of global.
• Led Technology and Operations teams product quality and customer satisfaction efforts. Reduced customer attrition and increased product growth by 37%. Show less

Charlotte, North Carolina

• Developed and grew book of business that included large and uniquely complex nonqualified executive benefits trusts and nonqualified plan participant recordkeeping for executive compensation plans.
• Grew annual revenue by 31% by providing proactive consultative solutions for existing and prospective non-Qualified customers. Consulted regularly with C-Level executives of Fortune 100 clients.

• Managed new global risk technology team of 40 business analysts, data scientists, developers, and quality assurance analysts to deliver critical aggregated credit risk data across all commercial products.Catalyst in.
• Led Data Quality and Governance team. Developed reporting to measure improvement and identify future areas of focus.… Show more Managed new global risk technology team of 40 business analysts, data scientists.
• Led Data Quality and Governance team. Developed reporting to measure improvement and identify future areas of focus. Data Quality improved by over 42%. Show less

• Created and executed global and domestic payment strategy for Commercial Banking payments platform serving more than half of the top 10 banks in the United States. Consulted regularly with prospective and existing.
• Managed global development operations and shared services teams totaling 52 people located in India, Ireland, Belgium, and the United States to onboard new clients and deliver timely system… Show more Created and.
• Managed global development operations and shared services teams totaling 52 people located in India, Ireland, Belgium, and the United States to onboard new clients and deliver timely system upgrades for clients in an.

• Analyzed, developed, and implemented scalable Digital strategies for online financial advisory services. Created and executed the strategic plan for the online advisory channel for Wealth, Emerging Wealth, and Mass.
• Built digital financial advice channel that produced 32% of all advice leads, reduced annual support costs by over $7 million, and increased online financial tools usage by 105%.

• Created and implemented strategy for the Digital Channel servicing over 3 million participants. Defined and delivered the following digital services: payments, secure email and messaging, alerts, self-service tools.
• Led the creative redesign, user experience testing, and execution to strategically reposition online capabilities and features resulting in a sustained 123% increase in usage 2006 versus 2005.
• Led strategic effort to an enhanced user… Show more Created and implemented strategy for the Digital Channel servicing over 3 million participants. Defined and delivered the following digital services: payments, secure.
• Led strategic effort to an enhanced user design that included self-service options for a rapidly expanding customer base. Annual savings from self- service options totaled $2.3 million. Show less

• Defined and executed payment platform strategy with a focus on reducing technology platform risks and cost while also increasing enrollment, customer satisfaction, and systems availability. Overall accountability for.
• Achieved the highest customer satisfaction scores ever measured and increased product revenue 28%.
• Managed annual budget of $107 million to deliver digital payments. Reduced annual spend by… Show more Defined and executed payment platform strategy with a focus on reducing technology platform risks and cost while.
• Managed annual budget of $107 million to deliver digital payments. Reduced annual spend by $18 million by consolidating three vendors into one provider and consolidating operations. Show less

• Directed merger conversion efforts and staff for four digital products delivered via Inbound Call Center, VRU and Digital channels.
• Implemented workflow automation that reduced turnaround by 70% and enhanced quality by 26% for over $750 million in auto transfer payments. Led seven multi-state platform conversions for payment products distributing.

• Developed and executed integrated bill payment business plans for all retail segments and channels including pricing strategy, testing, systems enhancements and implementation, sales integration, and measurement of.
• Managed vendor relationships totaling in over $32 million in annual fees.
• Implemented product design changes that reduced annual spend $2 million and increased online users 21%.

• Developed and managed the disbursements product development strategies and operational initiatives.
• Forged strategic alliance with Hewitt and PWC to create a unique Trust Payment product that increased the profit of the payments channel from a loss of $52,000 to a profit of $5.5 million.
• Performed consultative sales that resulted in over $40 million in revenue for Fortune 250 clients.

Winston-Salem, N.C.

Managed operational areas in trust and banking operations including trust pension payments, recordkeeping, ACH, and Check Collections. Accountable for the management of staff, bank conversion efforts, risk and compliance, budget, forecasting, and operational efficiency.

Bachelor Of Arts (B.A.), Economics

Mba, Business, Management, Marketing, And Related Support Services