Alan Dodd Email & Phone Number

Atlanta, Georgia, United States

Greater Atlanta Area

Directed teams and operations strategically to drive profitability, enhance customer service, and optimizeteam performance. Held responsibility for team recruiting, training, inventory control, staffing, pricingactivities, cash management, relationship building, and business planning.► Managed 758 Wireless Retail locations, delivering strategic leadership for operational excellence► Handled a monthly budget of $27.9M and generated detailed reports to track spending► Coached 7 Regional Directors and 58 District Managers, who were each responsible for 10-15 StoreManagers► Saved over $2.1M in annual expenses after overhauling the expense communication process► Authored 43 SOPs, 57 job aides, and 9 corporate policies to increase knowledge on operational processesas well as lower monthly expenses, resulting in an EBITA of 105% to plan► Reduced store cash loss by $850,000 YoY by analyzing reports and communicating with front-line managers► Created a 3-day District Manager Certification training, which reduced OPEX expenses to 2% of net revenue

Drove sales growth and build high-performance teams to support continued business development. Handledteam building, inventory variance, cash handling, labor, brand performance, strategic planning, and customerservice.► Directed operations at 250 wireless retail locations and set the teams up for success► Managed a monthly P&L of $2.6M, and demonstrated the ability to exceed sales and performance goals► Improved Service Charge compliance, which reduced annual costs by $50,000► Led a team of 30 Store Managers to open 189 new retail store locations in 9 months► Decreased customer churn by 3% and increased net revenue performance by 5%► Improved Punchclock compliance by 38%, resulting in a 22% monthly reduction in overtime expenses

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Led regional operations and teams with a dynamic, forward-thinking approach. Managed hiring, training, KPItracking, strategic planning, data analysis, reporting, succession planning, performance management,customer experience management, and sales.► Spearheaded all operations management activities for 54 branded locations► Held responsibility for $3.5M in revenue attainment► Provided quarterly business reviews to the area VP/GM and Market Director based on goals and revenuetargets► Decreased customer churn by 35% by proactively communicating costs and billing cycles to new customers► Improved operational audit compliance by 14%, resulting in performance bonus payouts at the accountlevel► Implemented a regional pilot program to roll out digital cash counters across 1,200 retail stores thatimproved counting accuracy and decreased partner chargebacks to under $150 per month► Successfully trained all new Store Managers in just 3 days prior to store handover

Atlanta, Georgia, United States

Bachelor Of Applied Science - Basc, Business/Corporate Communications

Bachelor'S Degree, Business/Corporate Communications