Alan Dodd Email & Phone Number

East Region

The Sales Development Representative (SDR) will drive sales productivity and customer satisfaction within the T-Mobile Retail Partners Sales (RPS) channel through sales promotion and consultation with management and employees at assigned RPS account locations. The SDR will provide consultation on T-Mobile products, services and programs to ensure that T-Mobile retailers are trusted wireless experts of all T-Mobile products and services in furtherance of meeting or exceeding key performance indicators (revenue, activation, churn, VOC, etc.). In addition to on-site consultation at partner account locations, the SDR will work closely with each store manager to review sales data to identify opportunities and develop promotions and programs that will drive sales performance to meet and exceed T-Mobile sales objectives. This position will play a critical role in building brand preference through relationships with store managers and staff, and enforcement of T-Mobile merchandising standards. They will also act as a one-point-of-contact for resolving partner and customer issues. The SDR will be responsible for providing regular reports on their assigned locations to T-Mobile leadership. This position plays an active role in ensuring the Best Place to Perform.Position Duties & Responsibilities:Provide ongoing T-Mobile product and service, and customer service consultation at Retail Partner Sales locations. Coach for content and skill improvement at the front line manager and representative level. Use positive reinforcement and adult learning techniques to promote learning and skill improvement. Engage in side-by-side selling.Represent T-Mobile and develop and manage positive business relationships with management and employees at assigned partner locations. Consult with store managers in their development of monthly detailed business plans for each assigned location, seeking consensus on monthly T-Mobile goals.