Alan Dowling Email & Phone Number

San Jose, Ca, Us

San Jose, Ca

Technical leader responsible for overall system test strategy for new Cable CMTS cbr-8 and RPD platforms including 300+ legacy and new features in an Agile development model with focus on real world scale based testing, 3rd party interoperability, scale simulation, and performance metric measurements.Responsible for worldwide system test resource scheduling of a senior team of 16 Q/A engineers and equipment management and budgeting of 250 rack space lab facility.Daily duties… Show more Technical leader responsible for overall system test strategy for new Cable CMTS cbr-8 and RPD platforms including 300+ legacy and new features in an Agile development model with focus on real world scale based testing, 3rd party interoperability, scale simulation, and performance metric measurements.Responsible for worldwide system test resource scheduling of a senior team of 16 Q/A engineers and equipment management and budgeting of 250 rack space lab facility.Daily duties focus on test milestone management to ensure quality IOS-XE release tracking for multiple release schedules including early customer engagements, engineering specials, and mainline releases and rebuilds for the cBR-8 and RPD products.Maintain test progress reports and bug scrub of critical issues on a daily basis per project to executive staff. Collaborate with worldwide Advanced Services, TME, and development teams for project progress and tracking.Participate in weekly system architecture meetings with marketing, field support, development, account team, and key customer engineering teams to solicit and provide recommendations for early customer testing and early field deployments of cable hardware and software. Show less

San Jose, Ca

Senior system test engineer responsible for the development of test strategies including authoring test plans, implementation of triple play test tools for DUT performance measurements and real world customer internetworking architectures.Responsible for execution of test strategy on legacy as well as new cable access products such as PRE4 supervisor engine, 3g60 and MC20x20v line cards.Designed a complete end-to-end L2/L3 system test network lab harness focused on real world… Show more Senior system test engineer responsible for the development of test strategies including authoring test plans, implementation of triple play test tools for DUT performance measurements and real world customer internetworking architectures.Responsible for execution of test strategy on legacy as well as new cable access products such as PRE4 supervisor engine, 3g60 and MC20x20v line cards.Designed a complete end-to-end L2/L3 system test network lab harness focused on real world customer network replication of multiple internetworking hardware platforms, software features, internetworking protocols, and topologies to identify and track a wide assortment of customer use case scenarios to improve product software quality, stability, and customer success.Cable BU escalation engineer responsible for the resolution of critical key customer issues including lab recreates, live remote maintenance window support, MOP documentation, onsite visits, and customer use cases. Show less

San Jose, Ca

Senior technical tiger team member focused on test strategy, network HLD and LLD, and implementation of triple play end-to-end solutions based on Cisco DSL and Cable products such as the 6100, 6400, and ubr7200/10K solutions for cable MSOs and TELCOs.Tasked with senior customer engineering engagements focused on customer field analysis and product experience to drive future product success and development. Engaged account teams, product management, and development teams as… Show more Senior technical tiger team member focused on test strategy, network HLD and LLD, and implementation of triple play end-to-end solutions based on Cisco DSL and Cable products such as the 6100, 6400, and ubr7200/10K solutions for cable MSOs and TELCOs.Tasked with senior customer engineering engagements focused on customer field analysis and product experience to drive future product success and development. Engaged account teams, product management, and development teams as needed.Developed and delivered product and solution training materials, on-site training, white papers and technical documentation to key customers. Show less

San Jose, Ca

Troubleshot and resolved customer problems live or via e-mail as part of a world wide technical support team focused on customer success with Cisco T1/E1/ISDN and broadband access technologies over a wide range of small to large router and switching platforms as well as small to large dial shelves.Performed customer lab recreates and engaged escalation and development teams as needed. Filed and tracked SW/HW defects as required.Passed the CCIE written and lab exams October 1999.

Bachelor'S Degree, Economics

Education record