Alan Dunkley Email & Phone Number

Buckie, Gb

Aberdeen, Scotland, United Kingdom

The Service Operations Leader will drive operational excellence within the assigned territory customer group. The SOL will be accountable for ensuring, effective customer engagement from the local Lifecycle Solutions & Services (LSS) and broader Honeywell Process Solutions (HPS) team. The role will ensure all Contracts are renewed on time and drive growth across all LSS modes of service delivery. This will be achieved through effective Workforce planning, delivery coordination, and ensuring the delivery teams engaged with the customer base are competent to execute all committed deliveries in manner that ensure compliance to Honeywell and Customer Health, Safety and Environmental requirements in the most effective and efficient way compliant to LSS Global Service Methodologies (GSM)

Dyce, Aberdeen City, United Kingdom

• Develop partnerships at client operations and maintenance management level with key customers and to be the focal point for ensuring customer satisfaction with service delivery.• Establish and maintain strong working relationships with internal Senior Sponsors, Department Heads, Process Owners.• Develop and manage the associated budget to achieve cost recovery targets.• Be responsible for ensuring that contract management resources are assigned to supportdelivery of SLA’s.• Ensure that the technical delivery of contract executed by the Service team meet or exceed success criteria.• Analyse, review and report performance results against the criteria established in SLAs.• Measure and report performance-based KPIs from local sites, consistent with the SLA termsto identify overall compliance to the agreements• Support the local Service Sales team to develop and grow the Service business• Manage small projects following PMO/SMO process.• Update financial records for budgetary, forecasts and estimate to complete (EACs) figures and make sure that invoices are issued on time.• Be responsible for managing, coaching, personal development, performance feedback of your team.• RAS Service Business Manager for UK.• Direct line management.

Uk North And Ireland

Field Operations Leader (FOL), a role implemented to help the business meet its strategic focus and growth objectives by standardising the way we operate and manage our labour resources and operational processes.Operational Support • Coordinating field resources for service execution and order to invoice management• Drive the Honeywell safety culture through demonstrated understanding, commitment and action supporting the organization’s safety and environmental requirements/regulations and ensure FSS’s observe and operate both Honeywell and customer safe systems of work, complying with all legislation. • Manage the execution and delivery of the spot activity• Supports service delivery quality and improvements, such as CAs, RAL/MA/PA as necessary in partnership with FSM• Focal point for internal and customer related escalations to support the FSM. Work Force Planning• Schedule appropriate resources to provide sales support in scoping and design of service migration opportunities• Schedule appropriate resources as requested by Project Managers to deliver service projects on schedule and budget • Schedule appropriate resources as requested by the Contract manager to enable contract deliverables to be met.• Schedule appropriate resources to enable Spot services to be delivered• Manage leave & sick leave coverage, and after hours on-call rosters• Ensure Work Execution planning and ensure correct visas, etc. are in place for foreign workers, in partnership with FSM• Identify and maintain a pipeline to a flexible workforce to cover peaks in demand of labour resources • Time sheet and Expense approval• Maintain Billability and Utilization of the LSS workforce levels to agreed targets. Training and development • Maintains and manages the skills database and certification records for the FSS’s in the Region • Drive scheduling and completion of the training plan for the FSS’s in the Region • Assist the FSM in driving the HPD process

Dyce, Scotland

The role of Contract Manager within HPS LSS is to act as the key Honeywell operations contact for the customer as well as the internal Honeywell team which includes: Engineering, Sales Sourcing and Leadership. This role will have a primary responsibility for a number of Tier 1 and Tier 2 contracts and then a secondary responsibility for a larger number of smaller contracts. Honeywell Process Solutions (HPS) improves the safety, reliability, efficiency and sustainability of industrial facilities on every continent around the world. With more than 12,000 employees in 120 countries, HPS offers a full range of industry-leading automation and control solutions and advanced software applications to key vertical industries, including oil & gas, mining, refining, pulp & paper, power, chemical, and life sciences.Responsibilities: Developing a clear understanding of assigned customers, in particular with respect to their business drivers, historical and present issues. A total commitment to delivering excellent customer service. Developing and maintaining good working relationships with key customer personnel, as well as with local representatives and key personnel within relevant Honeywell engineering teams including admin, engineering, sales supply chain and leadership. Managing the day to day concerns including corrective actions, ensuring satisfactory completion for all parties. Ensuring adherence to existing quality processes as well as continuously developing improvements. Playing a leading role in the regular on-site review meetings for primary contracts. Responsibility for managing the contract renewals for secondary contracts. Managing the preparation and ongoing maintenance of Customer Site Portals. Understand, comply with and promote Honeywell’s HSE culture. Through a trusted partner customer relationship, identify and develop growth opportunities that can be pursued by the Sales Team.

After completing a week long intensive course covering Quality Management Systems I have been tasked to ensuring all practices comply with ISO 9001:2000.

Management of a shift cycle: 4 on/4 off (2 Days/2 Nights) to cover 24/7 Air Defence RADAR and Ground to Air radio site.Responsible for the control and co-ordination of scheduled maintenance, fault diagnosis and rectification of a long range air defence RADAR and ground to air UHF/VHF radios with a strict operational remit of maximising equipment availability.Liaison with customers and contractors to agree engineering maintenance schedules, fault progression and equipment spares.Ensuring Health and Safety and correct engineering standards and practices are adhered to.Section Risk Assessor, ensuring all risk assessment are completed and updated as legally required.Local Manual Handling Instructor, ensuring all personnel are trained in safe methods of Manual Handling.

United Kingdom

Fault diagnosis on Ground to Air radio communications (VHF/UHF transmitters and receivers).Fault diagnosis on multiple types of Airfield Navigational Aids.Bench test, troubleshoot and set-up equipment. Diagnosis of faults to component level using a wide range of test equipment.

Management of a shift cycle: 4 on/4 off (2 Days/2 Nights) to cover 24/7 Air Defence Airfields Navigational Aids and Ground to Air radio site.Responsible for the control and co-ordination of scheduled maintenance, fault diagnosis and rectification of a long range air defence RADAR and ground to air UHF/VHF radios with a strict operational remit of maximising equipment availability.Liaison with customers and contractors to agree engineering maintenance schedules, fault progression and equipment spares.

Post Graduate Certificate, Business Management, Pass

Management: Principles & Practices Leadership in Practice Human Resource Management Human Resource Management in Context

Iosh, Managing Safely, Pass

Electronics

in Engineering

Iosh, Manual Handling Instructional Techniques, Pass

Iosh, Risk Assessor, Pass

Raf, Quality Auditor - Qms, Pass

Advanced Modern Apprenticeship, Electrical, Electronics And Communications Engineering, Pass