20 years experience in IT Operational Support and Service Management. Most recently occupying Service Design and Transition Manager roles within the retail sector. Working with global teams and multiple outsourced vendors to deliver ITIL aligned service models on large scale projects.Experience across a number of sectors including Retail, Gaming and the Public Sector with HMRC. These roles have encompassed a range of technologies from desktop refreshes to SAP and Oracle implementations. Working with both Waterfall and Agile project methodologies has meant being both well organised and flexible.Key activities include governance around non-functional requirements, contract negotiation, setting service acceptance criteria, defining the business as usual support model, operational readiness, early life support and transition to operational teams.Specialties: ITIL V3 Expert, Prince2 Practioner, Service Management, Incident Management, Problem Management, Service Introduction, Service Relationship and Project Management
Listed skills include Incident Management, Service Management, Itil, Sla, and 10 others.