Alan Evans Email and Phone Number
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Alan Evans personal email
20 years experience in IT Operational Support and Service Management. Most recently occupying Service Design and Transition Manager roles within the retail sector. Working with global teams and multiple outsourced vendors to deliver ITIL aligned service models on large scale projects.Experience across a number of sectors including Retail, Gaming and the Public Sector with HMRC. These roles have encompassed a range of technologies from desktop refreshes to SAP and Oracle implementations. Working with both Waterfall and Agile project methodologies has meant being both well organised and flexible.Key activities include governance around non-functional requirements, contract negotiation, setting service acceptance criteria, defining the business as usual support model, operational readiness, early life support and transition to operational teams.Specialties: ITIL V3 Expert, Prince2 Practioner, Service Management, Incident Management, Problem Management, Service Introduction, Service Relationship and Project Management
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Head Of It ServicesAlamy Feb 2022 - PresentLeeds, United KingdomResponsible for Service Management aspects of the Core SAP Services. This includes managing vendors in the delivery of services to contractual SLAs, continual service improvements, transition of changes into the operational environment and working across teams to maximise the efficiency and effectiveness of the Core SAP services. -
Service Lifecycle ManagerBurberry Jan 2018 - Feb 2022Leeds, England, United KingdomService Lifecycle Manager directing an India based team of SAP engineers in support and maintenance of various SAP systems. -
DirectorEvans It Sep 2011 - Jan 2018United KingdomService Management Consultancy
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Service Design And Transition ManagerProvident Financial Group - Provident Hc & Satsuma Apr 2017 - Sep 2017Bradford, United KingdomWorking with partners and IT vendors to design and implement ITIL aligned service models. Bringing together delivery and operational teams to safely land new and amended services. -
Service Design And Transition ManagerWalmart Oct 2015 - Apr 2017Leeds, United KingdomDesigning and implementing Service Management processes in a large multi-national organisation. Working with global teams and outsourced vendors in the delivery of support models for multiple concurrent projects. Providing ITIL aligned governance to ensure operational readiness. -
Service Design And Transition ManagerWm Morrison Supermarkets Plc Oct 2013 - Oct 2015Bradford, United Kingdom -
Service Introduction ManagerCapgemini Jan 2012 - Oct 2013Telford, United KingdomProviding Service Management expertise to major corporate infrastructure projects. The role encompassing Operational Readiness, Service Design and Live Service assurance.Major deliverables:1) A Support and Governance Model that underpins the SLA2) Live Service acceptance criteria3) Live Service operational processes4) Live Service signoffs5) Service Portfolio updatesMajor Projects:1) Introduction of SCCM and App-V2) Windows7 rollout3) Active Directory refresh -
Service Introduction LeadBg Group Sep 2011 - Jan 2012Reading, United KingdomProviding Service Introduction expertise for muliple projects in the Sub-surface area of the business. -
Service Introduction ManagerWilliam Hill May 2008 - Mar 2011Negotiating and documenting internal and external SLAsEnsuring operational readiness for the introduction of new servicesManaging service relationships with business leadsProject ManagementLeading service reviewsSupplier management -
Incident And Problem ManagerWilliam Hill Jun 2006 - May 2008Management of a team that provided incident and problem management in alignment with industry best practise.
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Analyst ProgrammerWilliam Hill 1996 - 2006Responsible for application support and minor application development projects.
Alan Evans Skills
Alan Evans Education Details
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Accounting And Finance
Frequently Asked Questions about Alan Evans
What company does Alan Evans work for?
Alan Evans works for Alamy
What is Alan Evans's role at the current company?
Alan Evans's current role is Head of It Services.
What is Alan Evans's email address?
Alan Evans's email address is ae****@****l.co.uk
What schools did Alan Evans attend?
Alan Evans attended University Of The West Of England.
What are some of Alan Evans's interests?
Alan Evans has interest in Health And Fitness, Ten Pin Bowling.
What skills is Alan Evans known for?
Alan Evans has skills like Incident Management, Service Management, Itil, Sla, It Service Management, Stakeholder Management, Service Delivery, Governance, Business Process, Team Management, Infrastructure, Prince2.
Who are Alan Evans's colleagues?
Alan Evans's colleagues are Aneesh Vasudev, Rejith Rr, Juan Carlos Asorey Lois, Azhar N S, Ashutosh Mahto, Sophie Latimer, Pradeep Philipose.
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Alan Evans
United Kingdom3mac.com, ericsson.com, akamai.com4 +447826XXXXXX
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1m2mt.co.uk -
2celtic-manor.com, europeantour.com1 +447833XXXXXX
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1ntlworld.com -
2alliedghi.com, googlemail.com
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