Alan Feng personal email
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Key contributor and manager of 'service sysytem of Alibaba group', especially in 'Smart (AI) Service' and 'Tmall Service Platform' (https://baike.baidu.com/item/天猫无忧购/20140641?fr=aladdin)3rd-party Payment industry expert, including product development, BD, operation, government relationship , marketing and outsourcing service for other branded companiesOver 12 years experiences in B2B service industries including media, employee benefit, payment system with CRM feature consultancy and operation, event design and operation (conference and exhibition) Large sales team management experience Strong sales track record with the experience of dealing diversified clients from multinational, government, large SOE and local private companies Proven abilities to leverage product development, business development via channel and direct sales team, account management, supplier business partnerships and marketing to establish relationships and drive the loyaltySpecialties: 3rd Party Payment expert
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Senior Manager阿里巴巴集团Hangzhou, Zhejiang, China -
Senior Manager阿里巴巴集团 Mar 2019 - Present杭州1、跨境业务立项和上线：下沉市场是跨境业务的新战场，增长已经超过高线城市。与乡村事业部管理团队和国际管理团队紧密沟通，争取资源，实现业务立项和上线2、跨境品牌下沉营销活动：争取天猫国际下沉项目放在村淘区域进行，821天猫国际普宁快闪店活动如期进行，最终整体项目区域精准曝光量3200万+，其中微博话题阅读+视频播放1000万+，抖音vlog2000万+，普宁电视台+村淘+地方社群200万+；第一家门店陈列试点在普宁流沙体验店完成；3、依靠团队BD，华南和华中大区同意跨境业务试点，加入跨境商品定向计划门店累计131家 -
Senior Manager阿里巴巴集團 Feb 2018 - Present中国 浙江 杭州 农村电商是阿里巴巴集团三大战略之一，下沉市场的客户体验一直是业务核心痛点。在最短时间内建立“下沉市场服务体系”，特别是“家电/家具线下履约能力”（家电/家具送装一体），核心考核指标（服务规模、服务质量、服务收入）全面达到或超出目标，我们在一年时间内，培训近万名村小二，建立网点2000余个，订单覆盖率超过50%，80%村淘覆盖县开启了送装服务，更为关键的是，线下服务有可能成为村淘的核心关键业务，在集团高度重视下沉市场的背景下。最后一公里履约能力成为消费者购买决策的关键因素之一，村淘现有渠道是天然潜在的服务网络，一旦建成数字化强控的服务网络，对于集团加速下沉将起到不可忽视的作用，服务驱动销售并成为“护城河”。 -
Senior Manager阿里巴巴 Mar 2015 - Present中国 浙江 杭州 误打误撞进入阿里服务团队，却意外经历了阿里服务辉煌3年，从“分散服务到集中服务“，从“人工服务到智能服务”，从“堵漏式服务到行业大协同服务直至建立服务平台（能力+调度+心智”）“。第一年依靠人力和流程优化，拼死解决任务积压的多年困扰；第二年开始走”数据化、智能化“的路径，智能解决消费者投诉，2016年双十一服务小二第一次可以晚上8：00下班。作为业务团队负责人，关键做了选择（相信智能还是SOP），组织业务力量投入，与技术团队紧密结合，成为所有服务团队里第一支施行智能化处理投诉的团队。另外，服务开始走向行业，与天猫共同建设天猫无忧购平台，从线下服务能力的建设，到整体服务链路的数据化，以及智能化的管家式服务，无忧购目前已经成为手淘平台的核心服务心智+能力 -
General ManagerAccor Services Wuxi Co,.Ltd Feb 2010 - Present As the business owner, leverage government relationship including Taxation, Biz License registration, State Asset Management etc,.) Responsible for team setup(recruitment and training), product development, business development via channel and direct sales team, account management, supplier business partnerships and marketing to establish relationships and drive their loyalty in a brand new market
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Location Gm/Gr/ Strategy DirectorEdenred China Sep 2011 - Feb 2015中国 上海市区Got the 1st '3rd-Party Payment License' among FIE. Maintain and develop connections with various stakeholders.
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Sales Director Of Prepaid Payment SolutionAccor Services China Co,. Ltd Sep 2008 - Feb 2010 Developed a brand new business line-Mono & Multi Brand Card (offer outsourcing prepaid payment plus CRM solutions for Government and Big Brands) Within 10 months, successfully developed the solution base on market requirements and run quite a few big projects for Government/F&B Industry/Retail/Shopping Mall by working with various internal and external partners Took responsibility for ASC’s extension in other cities including negotiation with government and partners/internal and external business plan/team hiring/license and taxation approval by local authorities/vendor selection/merchant network setup Main clients and partners include: Paulaner, M1NT Shanghai, Micros Financial Services, Starbucks Coffee, Wuxi New District Government etc.
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Sales Director Of EcardAccor Services China Jul 2007 - Sep 2008 Restructured the sale team and established a new sales/customer service/affiliate(network development) team Rebuilt good relationship with key accounts, including Michelin, Bank of China, Construction Bank, Pudong Development Bank etc Achieved 110% of sales budget in 2007Successful Bidding Experience: China Construction Bank Shanghai BranchThrough fierce bidding, CCB chose Accor Services as the vendor of employee benefit outsourcing for over 1,000 staffs
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Sales Director – Platinum AllianceAccor Services China Co,.Ltd Jan 2007 - Jul 2007Responsibilities and Achievements: Worked closely with marketing department, developing Platinum Alliance to a loyalty solution targeting on Luxury/Auto/Credit Card industries Established and maintained excellent relationships with multinational companies such as Zegna, Ping An Insurance, Bank of China, Land Rover, Everbright Bank of China etc.Typical Case: Ping An Group (used Accor Platinum Alliance Card as the gift to reward their loyalty customers)
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Project Manger Of Cebit AsiaHannover Fairs China Co,. Ltd Feb 2006 - Nov 2006Project Manager -
Project Sales ManagerChina Daily Apr 2002 - Feb 2006Project Manager
Alan Feng Skills
Alan Feng Education Details
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Business Administration
Frequently Asked Questions about Alan Feng
What company does Alan Feng work for?
Alan Feng works for 阿里巴巴集团
What is Alan Feng's role at the current company?
Alan Feng's current role is Senior Manager.
What is Alan Feng's email address?
Alan Feng's email address is fe****@****ail.com
What schools did Alan Feng attend?
Alan Feng attended Shanghai University Of Finance And Economics.
What are some of Alan Feng's interests?
Alan Feng has interest in Marathon.
What skills is Alan Feng known for?
Alan Feng has skills like Crm, Business Development, Strategy, Customer Experience Management, E Commerce, Management, Business Strategy, Business To Business, Account Management, Marketing Strategy, Outsourcing, Sales.
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