It Helpdesk Specialist
Current● Managed inbound tickets through CRM and handled calls from the internal client list.● Achieved a higher fix rate for laptops with manufacturing issues under 3rd party service contracts, particularly with Dell.● Orchestrated the imaging of workforce laptops and assigned notebooks.● Actively involved in a small project aimed at managing TV studio devices, improving device return rates, and enhancing inter-departmental communications.● Facilitated the takeover of the management of an STV partner's IT support, providing guidance on Office 365 support.