● Developed and maintained risk registers for the information security and fraud functions,driving risk treatment efforts and board-level understanding of risk posture for thebusiness● Built a PCI compliance program that ultimately achieved PCI compliance as a level 1service provider● Drove technology and security control deployment efforts in support of eventuallybecoming a public company and an initial public offering

● Developed and maintained risk registers for the information security and fraud functions,driving risk treatment efforts and board-level understanding of risk posture for thebusiness● Led cloud cost management efforts, leading to efficiencies in excess of $1.5M annually● Built a PCI compliance program that ultimately achieved PCI compliance as a level 1service provider● Drove technology and security control deployment efforts in support of eventuallybecoming a public company and an initial public offering

● Drove role-based access and automation efforts and deployment of identity governance platform● Developed and implemented a formal vulnerability and patch management roadmap andprocess, reducing vulnerabilities by 70% in a 6-month span● Established the security operations function, building standard operating procedures forevent, incident, and problem management practices in a hybrid security operations center● Defined an information security balanced scorecard of key performance and key riskindicators, driving organization-wide awareness and budgetary support to develop theprogram

● Developed numerous policies, procedures, and standards to meet compliance objectivesand build an overall security governance program● Oversaw the implementation of many technical security controls aligned with the CISCritical Security controls and ultimately measured and improved maturity against theNIST Cybersecurity Framework

● Designed and led the deployment of datacenter and cloud environments for hosting theproduction and development environments of the companies’ SaaS products● Sponsored and delivered a major voice-over-IP (VoIP) organization-wide replacement tosupport internal call centers and telephony● Oversaw the selection and implementation of a disaster recovery environment, leading tosuccessful annual tests● Served as the primary technology leader over a greenfield, 6-story corporate headquartersoffice based in Charlotte, which included technology planning, design, implementation,and support of numerous specialty high-tech spaces that was occupied in 2016

● Setup and maintained a new network monitoring and alerting solution, significantlyimproving baseline uptime, performance, availability, and support● Setup and operationalized multiple security initiatives, including vulnerabilitymanagement, patch management, annual penetration testing, and vulnerabilityremediation efforts● Designed and setup network integration for mergers and acquisitions● Setup a virtual private cloud with Amazon Web Services (AWS), the first public cloudhosting solution utilized at the company

● Implemented an enterprise monitoring and alerting system that provided visibility intopreviously unknown uptime and performance targets● Significantly improved the availability of the network by deploying various layer 2techniques to mitigate broadcast storms that plagued the school system● Designed and implemented WAN resiliency, while modernizing the core network● Contributed to a large-scale (4,000+) desktop virtualization initiative, greatly improvingthe support and scalability of computer labs

● Handled end user support for various technologies across the school system, including:printers, computer labs, security systems, digital video recorders, and servers with highcustomer satisfaction● Maintenance of computer systems, fire alarm systems, and technical physical security solutions● Designed system specifications and managed contractors for new physical security technology for construction projects● Implemented new video surveillance software for police dispatchers ● Support of DVR systems, provisioning of evidence for police detectives, and maintaining chain of custody

Maintained production mail processing technology in a production printing, mail and sorting warehouse. Each floor had multiple, highly-complex machines that required support and maintenance of technology, mechanics, and electronics.