Service Delivery Manager
Current
Jan 2025 - Present
AeroLeads people directory · profile
Alan Frater Email & Phone Number
Service Delivery Manager
at
Trustmarque
1 work email found
@businesssystemsuk.com
2 phones found area 776
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Delivery Manager
Location
Falkirk, Scotland, United Kingdom
Company size
Who is Alan Frater? Overview
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Quick answer
Alan Frater is listed as Service Delivery Manager at Trustmarque, a company with 287 employees, based in Falkirk, Scotland, United Kingdom. AeroLeads shows a work email signal at businesssystemsuk.com, phone signal with area code 776, and a matched LinkedIn profile for Alan Frater.
Alan Frater previously worked as Head of Global Technical Delivey at Business Systems and Head Of Technical Services at Business Systems Uk Ltd. Alan Frater studied at Larbert High School.
Company email context
Email format at Trustmarque
This section adds company-level context without repeating Alan Frater's masked contact details.
{first_initial}{last}@businesssystemsuk.com
86% confidence
AeroLeads found 1 current-domain work email signal for Alan Frater. Compare company email patterns before reaching out.
Profile bio
About Alan Frater
I’m a dedicated, resilient and strategic leader with 25+ years' experience in the technology sector. Having come from an engineering background, I’ve gone on to spend the majority of my career leading and developing client facing teams in engineering, service delivery and project management with a consistent passion for delivering key outcomes for clients. Throughout my career I’ve built successful, long-term relationships with valued clients such as Standard Life, Abrdn, Legal and General, Bank of England, Home Office, KPMG, Bank of New York Mellon and the NHS through consistently delivering value and impact. I’ve progressed through several leadership roles gaining significant experience and delivering successful results including: - Increased professional services revenue by over 30% while leading Technical Services. - Built and developed a Cloud Operations function and managed service offering for clients. - Managed service delivery relationship with key client for over 18 years.I love collaborating with colleagues across the business helping individuals to develop and supporting them to deliver strategic improvements.
Listed skills include Telecommunications, Telephony, Voip, Service Delivery, and 32 others.
Current workplace
Alan Frater's current company
Company context helps verify the profile and gives searchers a useful next step.
Trustmarque
8 roles · 30 years
Alan Frater work experience
A career timeline built from the work history available for this profile.
Head Of Global Technical Delivey
As Head of Global Technical Delivery, I led multi-disciplined teams covering Technical Delivery, Technical Support, Cloud Operations and Data delivery and was responsible for technical delivery to clients globally.Some key achievements:Built Cloud Ops team and designed Managed Service offering for multi tenant cloud platform.Led technical and service.
Nov 2021 - Sep 2024
Head Of Technical Services
As Head of Technical Services I was accountable for all aspects of Technical Services including PMO, Customer Service, Service Delivery, Technical Delivery and Technical Support. Leading a department of around 35 people delivering to over 250 clients globally.
Nov 2019 - Nov 2021
Support Manager
As Support Manager I successfully led a team of engineers delivering and supporting Enterprise Communications Solutions across the UK and remotely. My responsibilities included recruitment, line management, and developing the team including cross-skilling on new products, enabling us to deliver an expanded product portfolio to our clients. In addition, I.
2005 - Nov 2019
Support Supervisor - Scotland
Supervisor for engineering team installing and supporting voice recording solutions and responsible for service delivery management including reporting, SIP and managing escalations for clients across Scotland. Responsible for line management of team including development, coaching and training of team members.
2004 - 2005
~1 yr
Engineering Team Leader - Scotland
Led team of field service engineers installing and supporting voice recording solutions to clients across Scotland and responsible for onsite engineering team providing technical support and service delivery to large Financial Services client in Edinburgh.
2003 - 2004
~1 yr
Technical Service Engineer
Responsible for installation and support of voice recording solutions both remotely and on client sites, primarily in Scotland but also remotely and across the UK.
1999 - 2003
~4 yrs
Service Engineer
Gms Recordings Ltd
Installed and maintained background music, AV and PA systems for clients across the UK.
1996 - 1999
~3 yrs
Team & coworkers
Colleagues at Trustmarque
Other employees you can reach at trustmarque.com. View company contacts for 287 employees →
AR
Anthony Ringrose
Colleague at Trustmarque
Greater Sheffield Area, United Kingdom
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DN
Dee Naisbitt
Colleague at Trustmarque
Madeley, England, United Kingdom, United Kingdom
View →
GB
Gary Blyth
Colleague at Trustmarque
Greater Coventry Area, United Kingdom
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SM
Sarah Millis
Colleague at Trustmarque
United Kingdom, United Kingdom
View →
JC
Jason Collins
Colleague at Trustmarque
Newport, Wales, United Kingdom, United Kingdom
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SM
Syed Muhammad Kazim Raza
Colleague at Trustmarque
West Midlands, England, United Kingdom, United Kingdom
View →
JW
Jessica Winfield
Colleague at Trustmarque
Bersham, Wales, United Kingdom, United Kingdom
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NA
Neil Atkins
Colleague at Trustmarque
Birmingham, England, United Kingdom, United Kingdom
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GL
Graeme Lupton
Colleague at Trustmarque
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
View →
CL
Chloe Lyons
Colleague at Trustmarque
Bury St Edmunds, England, United Kingdom, United Kingdom
View →
Anthony Ringrose
Colleague at Trustmarque
Greater Sheffield Area, United Kingdom
View →
DN
Dee Naisbitt
Colleague at Trustmarque
Madeley, England, United Kingdom, United Kingdom
View →
GB
Gary Blyth
Colleague at Trustmarque
Greater Coventry Area, United Kingdom
View →
SM
Sarah Millis
Colleague at Trustmarque
United Kingdom, United Kingdom
View →
JC
Jason Collins
Colleague at Trustmarque
Newport, Wales, United Kingdom, United Kingdom
View →
SM
Syed Muhammad Kazim Raza
Colleague at Trustmarque
West Midlands, England, United Kingdom, United Kingdom
View →
JW
Jessica Winfield
Colleague at Trustmarque
Bersham, Wales, United Kingdom, United Kingdom
View →
NA
Neil Atkins
Colleague at Trustmarque
Birmingham, England, United Kingdom, United Kingdom
View →
GL
Graeme Lupton
Colleague at Trustmarque
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
View →
CL
Chloe Lyons
Colleague at Trustmarque
Bury St Edmunds, England, United Kingdom, United Kingdom
View →
1 education record
Alan Frater education
-
Larbert High School
FAQ
Frequently asked questions about Alan Frater
Quick answers generated from the profile data available on this page.
What company does Alan Frater work for?
Alan Frater works for Trustmarque.
What is Alan Frater's role at Trustmarque?
Alan Frater is listed as Service Delivery Manager at Trustmarque.
What is Alan Frater's email address?
AeroLeads has found 1 work email signal at @businesssystemsuk.com for Alan Frater at Trustmarque.
What is Alan Frater's phone number?
AeroLeads has found 2 phone signal(s) with area code 776 for Alan Frater at Trustmarque.
Where is Alan Frater based?
Alan Frater is based in Falkirk, Scotland, United Kingdom while working with Trustmarque.
What companies has Alan Frater worked for?
Alan Frater has worked for Trustmarque, Business Systems, Business Systems Uk Ltd, and Gms Recordings Ltd.
Who are Alan Frater's colleagues at Trustmarque?
Alan Frater's colleagues at Trustmarque include Anthony Ringrose, Dee Naisbitt, Gary Blyth, Sarah Millis, and Jason Collins.
How can I contact Alan Frater?
You can use AeroLeads to view verified contact signals for Alan Frater at Trustmarque, including work email, phone, and LinkedIn data when available.
What schools did Alan Frater attend?
Alan Frater studied at Larbert High School.
What skills is Alan Frater known for?
Alan Frater is listed with skills including Telecommunications, Telephony, Voip, Service Delivery, Call Logging, Professional Services, Managed Services, and Integration.
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