Performance and Insights Manager for all of Small Business Channels within VirginMediaO2. Analyse data and provide Insights for all Sales depts within O2 Small Business and deliver outputs and forecasts vs KPIs up to director level.Collaborate with Marketing and Trading Teams to provide Insights on proposition and promo delivery to improve performance.

Sales Manager across the Small Business Acquisition and Online Sales Depts. Overseeing recruitment, training and integration to the teamsResponsible for the delivery of challenging and changing KPIs across a variety of products including mobiles, fixed solutions and digital products. Focus on customer experience delivered via multi touch points, Online, Webchat, Lead Gen, Inbound and Outbound calling.

Managing team of Online Sales Agents selling O2 products to B2B customers.

Sell mobile voice and data solutions as well as fixed and ICT solutions to Business customers. Develop and build an effective pipeline, developing relationships with both internal and external customers and deliver an excellent customer experience. Successfully negotiate sales transaction and manage the sales process to drive leads to closure. Extensive knowledge of all business systems and processesStrong communications skills both written and orallyExperienced in managing diverse customer propositions with a clear understanding of business solutions products and servicesNetworking to develop and maintain strong working relationships with other business departments

Business Retention AdvisorRetain and recontract at risk customersComplex problem solvingDemonstrate active listening skills and display empathySell additional O2 products and services