Alan Hatfield Email and Phone Number

~ Maintaining and administering Computers, (Mac & PC) ensuring they are patched and functional for use.~ Implemented the infrastructure set up of the Control Room for the best possible cable position to connect the Studio Space (Recording Room).~Setting up Zoom Meetings for Online Sessions. - Scheduling Zoom lessons, ensuring they do not overlap across allocated company devices. Lead Mixing & Mastering Engineer of audio data going in or out of the school’s studio space. - Setting up and managing recording sessions for bands, students and outsourced artists. - Layout of correct cables. - Teaching employees, managers and students on correct microphone placement for best frequency capture on various instruments and on correct audio engineering techniques to utilize the best of the studio equipment in the building. ~ Set up and manage DJ, Band, Cabling, live mixing and soundchecks for 4 Major Bach to Rock Live events a year. - Communication with all families and students of the company attending the event and assistance as needed for families at the events. - Setting up of Instruments and cables, microphone placements on instruments, assisting performances. - Ensuring company photos are taken in accordance with Marketing Strategies at the Live event for bands. - Teacher of students who have won National Battle of the Bands winners across 50+ franchise locations. (Recognitions from bands like “Metallica” and “Disturbed”) - Composition assistance of original band member performances and full band performances. ~ Ensuring a professional and friendly teaching approach (Customer Service & Retention).~ Maintaining a highest Customer Retention rate for the company over a 5 year period.~ Front Desk responsibility, customer scheduling and communication between employees and schedules.Lead Instructor for Band / DJ Camps during Summer and Winter off-periods.

~ Monetization Design for the SKIO platform’s Marketplace. - Conceptualization design for products and onboard currency used, “SKIO Tokens”. - Strategic advisor to CEO on Marketplace monetization and layout. - Advisor to CEO on which products users would want to purchase from the platform.~ Provided Technical Support for users of the SKIO Music platform. - Tier 1 & occasional Tier 2 support for User Issues on the platform. - Security advisory for users accessing chat. (Researching and advising anti-bot measures). - Log into user generated “IAM” credentials on the back end of the platform to access the user account and fix problems with blocked upload channels. - Provided information to users about up-coming updates. - Changed usernames & passwords for both users and employees. - Deleted user info and profiles as needed / requested by users. - Provided Point of Service Support using the Intercom Ticketing System. - Adherence to community guidelines for communications in comments, replies, messages and other communications across the platform, ensuring users are following the platform's code of conduct. - Brand Ambassador for SKIO Platform as both a user and employee of the company platform. - Made music for platform contests - Assistance in feedback / critiquing users music - Implemented community growth and platform design strategies for developers and executives, communicated with developers to ensure the ideas came together as envisioned. ~ Prize distribution of SKIO Music contest winners. - Gathered contact information from winners of contests (2-4 contests a month). - Recorded data and delivered prizes such as “Plug-ins”, and ensured the delivery of physical prizes went out to the correct locations. - Troubleshooting logistics issues and adherence to laws of states, and countries. ~ Go-between for information between Record Labels (Sony, UMG etc) and contest winners.

~ Setting up of interactive digital displays for Samsung Mobile South Africa. - Installing programs on the touchscreens to ensure the company software ran smoothly. - Ensuring programs could not be manipulated / changed by users. - Cable Management and appearance of digital displays before roll-out. - Cleaning and Maintenance of hardware components.~ Setting up digital displays in cellular stores, - Assisting in teaching store managers about the product - Ensuring contractual policies in placement & delivery of the product.~[Qoob Gaming] - First South African Call of Duty 4 Team to represent South Africa internationally in events. - 2008 African Continental Championship winner "Mind Sports South Africa" (MSSA) - GOLD MEDAL - Media Interviews over phone, on camera and in person. (Spokesman for E-Sports South Africa). - "Monthly Pretoria Lan Day" (MPLD) Set up and configuration of Local Area Networks and IP configuration for over 100 devices / computers. (Intern). - Brand Ambassador for Qoob company both in and out of games. (Sportsmanship and Code of Conduct). - Fixing peripherals (Mouses, Keyboards, Headphones and Microphones) to ensure quality performance at local, national and international events. - Upgrading hardware components, ensuring drivers and verifying system functionality. - Excellent communication across the team, and for organizational purposes of setting up matches against other teams, setting up servers, and relaying information across all necessary channels to ensure swift and easy play experience for both teams. [I still play CoD4 today, and am ranked in the top 20 of the continental regions of North and South America.]