Alan Hooper

Alan Hooper Email and Phone Number

Sales Support Manager at OurConnections, LLC @ OurConnections, LLC
Alan Hooper's Location
Collierville, Tennessee, United States, United States
Alan Hooper's Contact Details

Alan Hooper personal email

n/a
About Alan Hooper

Design of Data, Internet and Voice Telecom NetworksSpecialties: computer hardware, contract management, cost analysis, credit, customer relations, customer satisfaction, customer support, ethernet, frame relay, internet software, isdn, local government, microsoft excel, microsoft outlook, microsoft powerpoint, microsoft word, networking, pricing, quality, sales, software testing, t1, technical support, telecommunications, transportation, trend, upgrades, visio, voice and data, vpn,

Alan Hooper's Current Company Details
OurConnections, LLC

Ourconnections, Llc

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Sales Support Manager at OurConnections, LLC
Alan Hooper Work Experience Details
  • Ourconnections, Llc
    Sales Support Manager
    Ourconnections, Llc Jul 2017 - Present
    Memphis, Tennessee
    Network and Pricing Support Specialist for ADI and IP FLEX Services.
  • Jani-King (Gb)
    Area Manager
    Jani-King (Gb) Jul 2013 - Jul 2017
  • Fedex
    Account Executive
    Fedex Aug 2010 - Jul 2013
    Memphis, Tennessee 38116
    Sales of Domestic and International Express, Ground, and Freight Services.
  • Heartland Payment Systems
    Account Manager
    Heartland Payment Systems Sep 2009 - Mar 2010
    2010 Responsible for Upgrade Sales of Credit Card Services for Existing Customer Base in West Tennessee and North MississippiResponsible for Installation and Repair of Credit Card Terminal Equipment for Existing Customer Base.
  • At&T
    Account Manager 2 Inside Sales
    At&T Mar 2007 - Dec 2008
    Responsible for renewing and originating new annual contracts averaging ½ million in annual revenue. These were for long distance, internet, data and local service for with select accounts located in Tennessee, Mississippi, and ArkansasThese customers required international telecommunication services that enabled multimillion dollar companies to conduct business across the globe Responsible for pricing of new service requests and new contract preparationCollect technical information from customer to support the technical design of telecommunication service implementationsServed as the single point of contact for customer care issues to insure quality customer satisfactionAnalyze monthly revenue, new revenue growth activity, and their impact on overall account profitability
  • Bellsouth
    Solutions Engineer
    Bellsouth Jan 1996 - Mar 2007
    Met with Clients to gather information, identify business problems and recommend solutionsTranslated customer needs to Hardware and Network Specialists to develop solutions for resolving clients business problemsResponsible for pricing and design of local and long distance voice and data network services for general business customers based in the West Tennessee areaPresent solutions with cost analysis to clients to gain approval for implementationAct as liaison between Project Manager and Client to facilitate meeting targeted implementation milestones of solutionGeneral business customers included metropolitan area, rural banks, manufacturing, transportation and local government entities in west TennesseeProducts included: Dedicated Internet Access, PRI ISDN, BRI ISDN, Private Line T1/MegaLink, Metro Ethernet, Frame Relay, Network VPN, Centrex, SMARTRing, SMARTPath, and FLEXServe
  • Bellsouth
    National Account Service Manager
    Bellsouth Jan 1991 - Jan 1996
    Responsible for escalation of network and equipment outages to Tier I and Tier II technical support for resolution for large customers with headquarters in MemphisCoordinated hardware and software testing between vendors and Network department for major project implementationsAnalyze and trend repair reports for customers to indicate areas where company had improved service levelTook preventative action to reduce and eliminate repeated reports when necessary

Alan Hooper Skills

Telecommunications Sales Managed Services Networking Direct Sales Ethernet T1 Visio Unified Communications Vpn Customer Satisfaction Voip Network Administration Selling Technical Support

Alan Hooper Education Details

Frequently Asked Questions about Alan Hooper

What company does Alan Hooper work for?

Alan Hooper works for Ourconnections, Llc

What is Alan Hooper's role at the current company?

Alan Hooper's current role is Sales Support Manager at OurConnections, LLC.

What is Alan Hooper's email address?

Alan Hooper's email address is ho****@****uth.net

What schools did Alan Hooper attend?

Alan Hooper attended The University Of Memphis.

What skills is Alan Hooper known for?

Alan Hooper has skills like Telecommunications, Sales, Managed Services, Networking, Direct Sales, Ethernet, T1, Visio, Unified Communications, Vpn, Customer Satisfaction, Voip.

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