Alan Hooper Email and Phone Number
Alan Hooper work email
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Alan Hooper personal email
Design of Data, Internet and Voice Telecom NetworksSpecialties: computer hardware, contract management, cost analysis, credit, customer relations, customer satisfaction, customer support, ethernet, frame relay, internet software, isdn, local government, microsoft excel, microsoft outlook, microsoft powerpoint, microsoft word, networking, pricing, quality, sales, software testing, t1, technical support, telecommunications, transportation, trend, upgrades, visio, voice and data, vpn,
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Sales Support ManagerOurconnections, Llc Jul 2017 - PresentMemphis, TennesseeNetwork and Pricing Support Specialist for ADI and IP FLEX Services.
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Area ManagerJani-King (Gb) Jul 2013 - Jul 2017 -
Account ExecutiveFedex Aug 2010 - Jul 2013Memphis, Tennessee 38116Sales of Domestic and International Express, Ground, and Freight Services. -
Account ManagerHeartland Payment Systems Sep 2009 - Mar 20102010 Responsible for Upgrade Sales of Credit Card Services for Existing Customer Base in West Tennessee and North MississippiResponsible for Installation and Repair of Credit Card Terminal Equipment for Existing Customer Base. -
Account Manager 2 Inside SalesAt&T Mar 2007 - Dec 2008Responsible for renewing and originating new annual contracts averaging ½ million in annual revenue. These were for long distance, internet, data and local service for with select accounts located in Tennessee, Mississippi, and ArkansasThese customers required international telecommunication services that enabled multimillion dollar companies to conduct business across the globe Responsible for pricing of new service requests and new contract preparationCollect technical information from customer to support the technical design of telecommunication service implementationsServed as the single point of contact for customer care issues to insure quality customer satisfactionAnalyze monthly revenue, new revenue growth activity, and their impact on overall account profitability -
Solutions EngineerBellsouth Jan 1996 - Mar 2007Met with Clients to gather information, identify business problems and recommend solutionsTranslated customer needs to Hardware and Network Specialists to develop solutions for resolving clients business problemsResponsible for pricing and design of local and long distance voice and data network services for general business customers based in the West Tennessee areaPresent solutions with cost analysis to clients to gain approval for implementationAct as liaison between Project Manager and Client to facilitate meeting targeted implementation milestones of solutionGeneral business customers included metropolitan area, rural banks, manufacturing, transportation and local government entities in west TennesseeProducts included: Dedicated Internet Access, PRI ISDN, BRI ISDN, Private Line T1/MegaLink, Metro Ethernet, Frame Relay, Network VPN, Centrex, SMARTRing, SMARTPath, and FLEXServe
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National Account Service ManagerBellsouth Jan 1991 - Jan 1996Responsible for escalation of network and equipment outages to Tier I and Tier II technical support for resolution for large customers with headquarters in MemphisCoordinated hardware and software testing between vendors and Network department for major project implementationsAnalyze and trend repair reports for customers to indicate areas where company had improved service levelTook preventative action to reduce and eliminate repeated reports when necessary
Alan Hooper Skills
Alan Hooper Education Details
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Management
Frequently Asked Questions about Alan Hooper
What company does Alan Hooper work for?
Alan Hooper works for Ourconnections, Llc
What is Alan Hooper's role at the current company?
Alan Hooper's current role is Sales Support Manager at OurConnections, LLC.
What is Alan Hooper's email address?
Alan Hooper's email address is ho****@****uth.net
What schools did Alan Hooper attend?
Alan Hooper attended The University Of Memphis.
What skills is Alan Hooper known for?
Alan Hooper has skills like Telecommunications, Sales, Managed Services, Networking, Direct Sales, Ethernet, T1, Visio, Unified Communications, Vpn, Customer Satisfaction, Voip.
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Alan Hooper
Charlotte, Nc1biesse.com -
4gmail.com, triterra.us, hooperconsulting.com, hooperconstruction.net3 +151770XXXXX
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